Manager III, Customer Engineer - (M3)

Applied Materials
United States
Workplace: OnsiteFull timeUSD 88,000 - 121,000 annuallyFunction: Customer Success & Account ManagementExperience: 7-10 yearsEducation: bachelorsSkills: ["Leadership","Communication","Problem-solving","Training","Interpersonal skills"]

Manage a team of customer engineers to ensure strong customer satisfaction, reliable system performance, and on-time return to service. Forecast manpower, financial, and operational needs; manage start-ups, warranties, inventories, RMA procedures, and DSO. Drive service agreement business in partnership with marketing and sales, while hiring, training, and developing talent and maintaining safety practices for the regional business.

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Applied Materials
Applied Materials
2 days ago

Manager III, Customer Engineer - (M3)

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Last checked: 2 hours agoStatus: Live

Job Summary

Manage a team of customer engineers to ensure strong customer satisfaction, reliable system performance, and on-time return to service. Forecast manpower, financial, and operational needs; manage start-ups, warranties, inventories, RMA procedures, and DSO. Drive service agreement business in partnership with marketing and sales, while hiring, training, and developing talent and maintaining safety practices for the regional business.
Location: United States
Workplace: Onsite
Employment Type: Full time
Job Function: Customer Success & Account Management
Seniority: Manager level

Key Responsibilities

  • •Forecast financial, manpower, and operational requirements for start-up, warranty, and service agreements.
  • •Identify and pursue service agreement business with marketing and sales.
  • •Manage start-ups, warranties, local inventories, RMA procedures, DSO, and reserve cost management.
  • •Ensure customer satisfaction and system uptime/parameters as sold; escalate system downs per procedure.
  • •Interview, hire, train, and develop customer engineers; promote quality improvement and safety practices.
Travel: Medium travel

Pay and Benefits

Salary: USD 88,000 - 121,000 annually
Equity and Bonus:Equity

Key Requirements

  • •Bachelor's degree.
  • •7–10 years of experience.
  • •Manage professional employees/supervisors and oversee team performance and results.
  • •Provide technical guidance to employees, colleagues, and customers.
  • •Ensure safety practices for customer engineers and support employee satisfaction through communication, goals, and training plans.
Experience:7-10 yearsSemiconductorsMaterials scienceService agreementsWarranty service
Education:Bachelor's
Skills:LeadershipCommunicationProblem-solvingTrainingInterpersonal skills

Company Brief

Applied Materials
Provides semiconductor manufacturing equipment, services, and software used to build advanced chips and display technologies. Its tools support materials engineering, deposition, etching, inspection, and process control for major electronics manufacturers worldwide.
Industry: Industrial Machinery
Company Size: Enterprise (1,001+ employees)
Revenue: USD 1B+
Growth: Public Company
Valuation: Public Company (Market Cap in USD)
Funding: IPO / Publicly Listed
Headquarters: Santa Clara, United States
Founded: 1967
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