Wiz

2 weeks ago

Senior Technical Account Manager

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Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI

Last checked: 2 hours agoStatus: Live

Job Summary

Drive customer adoption of the Wiz platform as a Senior Technical Account Manager, providing both strategic and hands-on technical guidance from onboarding through operationalization. Serve as the primary liaison for technical escalations, help establish a Wiz Center of Excellence, and build trusted relationships with stakeholders from practitioners to C-level. Create Success Plans with measurable KPIs, troubleshoot technical issues with Engineering and Support, and partner with Sales and Renewals on contract renewals and expansion opportunities.

Location: South Korea

Workplace: Remote

Employment Type: Full time

Job Function: Solutions Engineering & Sales Engineering

Seniority: Mid level

Key Responsibilities

•Plan and execute strategies that drive customer adoption and use of the Wiz platform from onboarding to operationalization.
•Provide expert guidance on deployment and operational best practices, including assisting with establishing a Wiz Center of Excellence.
•Develop Success Plans with goals and KPIs, measure achievement, and report results internally and externally.
•Act as primary liaison for technical questions/escalations; collaborate with Support and Engineering to resolve issues quickly.
•Partner across teams (Product Management, Sales, Renewals) to advocate for customer needs, manage account escalations, and support contract renewals and expansion opportunities.

Key Requirements

•8+ years in technical customer-facing roles (e.g., Technical Account Manager, Professional Services, Solutions Engineering, Technical Support, Customer Success Engineer).
•Strong understanding of cloud services, architectures, and security best practices; CSP-level certifications preferred (e.g., Certified Solutions Architect, Certified DevOps Engineer).
•Familiarity with container technologies (Docker, Kubernetes) and related security considerations.
•Ability to troubleshoot complex technical issues and drive resolution.
•Bachelor’s degree in Computer Science/Engineering (or equivalent experience).

Experience:8+ yearsCloudSecurityEnterpriseCustomer success

Education:Bachelor's in Computer Science, Engineering, or similar field

Skills:CommunicationInterpersonal skillsProblem-solvingRelationship buildingStakeholder management

Certifications:Certified Solutions ArchitectCertified DevOps Engineer

Tech Stack:DockerKubernetes

Eligibility

Work Authorization:Authorization required. Sponsorship not provided.

Company Brief

Wiz

Provides cloud security platform that detects and prioritizes risks across cloud infrastructure, workloads, and identities, enabling organizations to proactively identify and remediate threats across multi-cloud environments.

Industry: Cybersecurity

Company Size: Enterprise (1,001+ employees)

Growth: Scaleup

Headquarters: New York, United States

Founded: 2020

Website LinkedIn

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Wiz