Client Services Associate

Payoneer
Manila
Workplace: OnsiteFull timeFunction: Solutions Engineering & Sales EngineeringSkills: ["Proactive problem-solving","Relationship building","Customer advocacy","Cross-functional coordination","Training & development mindset"]

Serve as the primary point of contact for VIP and high-tier clients, owning end-to-end communication and support. Build long-term client relationships by understanding business needs, goals, and challenges, proactively anticipating issues, and coordinating with internal teams to deliver seamless service. Oversee onboarding, implementation, and ongoing support, ensure priority resolutions, advocate for VIP clients to influence improvements, and identify risks and opportunities for upselling, cross-selling, and renewals.

Loading

Loading job details...

Preparing the role view and application actions.

FursaFursa
Payoneer
Payoneer
2 days ago

Client Services Associate

✓ Verified Job

Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI
Last checked: 5 hours agoStatus: Live

Job Summary

Serve as the primary point of contact for VIP and high-tier clients, owning end-to-end communication and support. Build long-term client relationships by understanding business needs, goals, and challenges, proactively anticipating issues, and coordinating with internal teams to deliver seamless service. Oversee onboarding, implementation, and ongoing support, ensure priority resolutions, advocate for VIP clients to influence improvements, and identify risks and opportunities for upselling, cross-selling, and renewals.
Location: Manila
Workplace: Onsite
Employment Type: Full time
Job Function: Solutions Engineering & Sales Engineering

Key Responsibilities

  • •Serve as the main contact for VIP and high-tier clients, building and maintaining strong, long-term relationships.
  • •Understand clients' business needs, goals, and challenges to provide tailored solutions and troubleshoot issues with different departments.
  • •Coordinate with internal teams to ensure seamless service delivery.
  • •Oversee onboarding, implementation, and ongoing support processes, ensuring high-priority support and timely resolutions.
  • •Advocate for VIP clients internally, identify risks, and look for upselling, cross-selling, and renewals opportunities.

Key Requirements

  • •Serve as the main contact for VIP and high-tier clients, building and maintaining strong, long-term relationships.
  • •Understand clients' business needs, goals, and challenges to provide tailored solutions and troubleshoot issues with different departments.
  • •Anticipate client needs and proactively offer support.
  • •Coordinate with internal teams to ensure seamless service delivery.
  • •Oversee onboarding, implementation, and ongoing support processes.
Skills:Proactive problem-solvingRelationship buildingCustomer advocacyCross-functional coordinationTraining & development mindset
Languages:English

Company Brief

Payoneer
Provides cross-border payments and financial services platform enabling businesses and professionals to send, receive, and manage international payments, multi-currency accounts, and working capital solutions to support global commerce.
Industry: Payments
Company Size: Enterprise (1,001+ employees)
Growth: Established Company
Headquarters: New York, United States
Founded: 2005
WebsiteLinkedIn