NTT

1 month ago

Networking Managed Services Engineer (L2)

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Last checked: 7 hours agoStatus: Live

Job Summary

Ensure client IT infrastructure and systems remain operational by monitoring, investigating, and resolving medium-complexity incidents and requests. Serve as a second-line support go-to, reviewing tickets, executing operational tasks, updating work queues, and restoring services in line with SLAs. Coordinate with clients and internal teams, support shift handovers and escalations, contribute to change management, and help coach L1/service desk teams while collaborating with automation efforts.

Location: Chennai

Workplace: Onsite

Employment Type: Full time

Job Function: Solutions Engineering & Sales Engineering

Seniority: Mid level

Key Responsibilities

•Proactively monitor client work queues and resolve incidents and requests of medium complexity in alignment with SLAs.
•Review tickets and client requests, identify, analyze, and log issues before they escalate, and update tickets with actions taken.
•Provide second-line support and escalate tickets as needed to the appropriate Centres of Excellence (CoE) and other teams.
•Participate in shift handover by highlighting key tickets and upcoming critical tasks for the next shift.
•Support change management by logging change requests, executing approved maintenance, auditing tickets for quality, and contributing to automation opportunities.

Key Requirements

•Proficiency with networking/security technologies including Pulse Secure SSL VPN, Palo Alto, Fortinet, and Cisco Nexus switches/routers/firewalls, plus familiarity with ticketing tools.
•At least one technical certification in the technologies listed above.
•Strong planning skills to anticipate and adapt to changing circumstances.
•Ability to communicate and work effectively across different cultures and social groups.
•Bachelor’s degree (or equivalent qualification/experience) in IT/Computing.

Education:Bachelor's

Skills:PlanningAdaptabilityCommunicationActive listeningAbility to work under pressure

Tech Stack:Pulse Secure SSL VPNPalo AltoFortinetCisco NexusTicketing toolsSLAsIncident managementChange managementDisaster recovery

Company Brief

NTT

Dimension Data, operating under NTT Ltd, provides managed IT services, cloud and data center solutions, networking, cybersecurity, and digital transformation services to enterprise customers worldwide.

Industry: Professional Services

Company Size: Enterprise (1,001+ employees)

Revenue: USD 1B+

Growth: Established Company

Valuation: Public Company (Market Cap in USD)

Headquarters: London, United Kingdom

Founded: 1983

Website LinkedIn

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NTT