Property Claims Adjuster Specialist - Field

USAA
United States
Workplace: OnsiteFull timeUSD 69,920 - 133,620 annuallyFunction: Insurance & ActuarialExperience: 2+ yearsEducation: high_schoolSkills: ["Negotiation","Investigation","Communication","Conflict resolution","Problem-solving"]

Investigate, evaluate, negotiate, and settle complex property insurance claims for USAA members within established guidelines. Confirm coverage, identify liability exposure, and determine equitable settlements in compliance with state regulatory requirements. Use estimating and virtual inspection technologies for a virtual-first approach, and conduct in-person inspections within the Fayetteville, NC territory. Handle catastrophe (CAT) response and on-call needs, maintaining accurate claim documentation throughout the process.

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FursaFursa
USAA
USAA
1 day ago

Property Claims Adjuster Specialist - Field

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Last checked: 3 hours agoStatus: Live

Job Summary

Investigate, evaluate, negotiate, and settle complex property insurance claims for USAA members within established guidelines. Confirm coverage, identify liability exposure, and determine equitable settlements in compliance with state regulatory requirements. Use estimating and virtual inspection technologies for a virtual-first approach, and conduct in-person inspections within the Fayetteville, NC territory. Handle catastrophe (CAT) response and on-call needs, maintaining accurate claim documentation throughout the process.
Location: United States
Workplace: Onsite
Employment Type: Full time
Job Function: Insurance & Actuarial
Seniority: Mid level

Key Responsibilities

  • •Manage an assigned caseload of complex property damage claims requiring knowledge of claims coverage and potential legal liability.
  • •Investigate damages by researching insured, third-party, and external sources; resolve discrepancies and identify subrogation potential.
  • •Analyze complex policy terms to identify coverage concerns, review prior loss history, and create Special Investigation Unit (SIU) referrals when appropriate.
  • •Determine and negotiate complex claim settlements within authority limits, collaborate on settlement recommendations outside authority limits, and manage claim outcomes.
  • •Maintain accurate claim file documentation and use estimating technology/virtual inspection tools; support CAT response and participate in required travel/on-call schedules.
Travel: Extensive travel

Pay and Benefits

Salary: USD 69,920 - 133,620 annually
Perks:Health InsuranceDentalVision401kPensionLife InsurancePaid LeaveParental BenefitsAdoption AssistancePaid Holidays

Key Requirements

  • •High school diploma or GED.
  • •2 years of relevant property claims adjusting experience for moderate-complexity losses, including writing estimates for dwelling and structural damages.
  • •Advanced knowledge of estimating losses using Xactimate (or similar tools).
  • •Proficient knowledge of residential construction and property claims contracts, including interpretation of case law and state laws/regulations.
  • •Ability to travel 50–75% of the year and acquire/maintain an insurance adjuster license within 90 days and up to 3 attempts.
Experience:2+ yearsProperty insuranceProperty claims adjustingResidential constructionCatastrophe (CAT) response
Education:High School
Skills:NegotiationInvestigationCommunicationConflict resolutionProblem-solving
Licenses:Insurance adjuster license
Certifications:Xactimate Level 1Xactimate Level 2AINSCPCUAICSCLA
Tech Stack:Xactimate

Eligibility

Work Authorization:Authorization required. Sponsorship not provided.

Company Brief

USAA
Provides insurance, banking, investment, and financial services to U.S. military members, veterans, and their families. Best known for auto, home, life insurance, and member-focused digital banking products.
Industry: Insurance
Company Size: Enterprise (1,001+ employees)
Revenue: USD 1B+
Growth: Established Company
Headquarters: San Antonio, United States
Founded: 1922
WebsiteLinkedIn