Guest Service Agent (QA)

Power International Holding
Qatar
Full timeFunction: QA, Test & Release EngineeringExperience: 3+ yearsSkills: ["Communication","Customer service","Attention to detail","Resourcefulness","Proactive problem-solving"]

Deliver exceptional guest experiences at a hotel or resort by greeting guests, supporting check-in and check-out, and handling inquiries, requests, and complaints promptly and professionally. Provide accurate information on amenities, attractions, and dining, coordinate with housekeeping/maintenance to fulfill guest needs, and keep the front desk organized and compliant with hotel policies. Use ERP (preferably SAP) to process guest information and complete administrative tasks while aiming to exceed expectations.

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FursaFursa
Power International Holding
Power International Holding
5 days ago

Guest Service Agent (QA)

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Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI
Last checked: 9 hours agoStatus: Live
Reposted: similar role first listed 6 months ago

Job Summary

Deliver exceptional guest experiences at a hotel or resort by greeting guests, supporting check-in and check-out, and handling inquiries, requests, and complaints promptly and professionally. Provide accurate information on amenities, attractions, and dining, coordinate with housekeeping/maintenance to fulfill guest needs, and keep the front desk organized and compliant with hotel policies. Use ERP (preferably SAP) to process guest information and complete administrative tasks while aiming to exceed expectations.
Location: Qatar
Employment Type: Full time
Job Function: QA, Test & Release Engineering
Seniority: Mid level

Key Responsibilities

  • •Greet guests and support check-in by verifying identification, processing payments, and issuing room keys.
  • •Handle guest inquiries, requests, and complaints promptly while providing accurate information and resolving issues to ensure satisfaction.
  • •Provide information on hotel amenities, local attractions, and dining options and assist with arrangements and reservations.
  • •Coordinate with housekeeping, maintenance, and other departments to fulfill guest requests such as room service, repairs, and room upgrades.
  • •Process check-outs efficiently, maintain the front desk area in an organized manner, and handle incoming phone/email/fax inquiries and messages.

Key Requirements

  • •Minimum 3 years of working experience with 2 years relevant experience in guest-facing roles.
  • •Strong verbal and written communication skills to interact with guests, colleagues, and management.
  • •Excellent customer service skills with the ability to resolve issues quickly and courteously.
  • •Strong attention to detail to process guest information, reservations, and guest preferences accurately.
  • •ERP knowledge preferably SAP functional skills to support front-desk operations.
Experience:3+ yearsHospitality
Skills:CommunicationCustomer serviceAttention to detailResourcefulnessProactive problem-solving
Tech Stack:ERPSAP

Company Brief

Power International Holding
Diversified holding company investing across construction, real estate, food & beverage, agriculture, industrial services, and energy sectors, operating regional subsidiaries and managing large infrastructure and development projects in the Middle East.
Industry: Conglomerates & Holding Companies
Company Size: Enterprise (1,001+ employees)
Growth: Established Company
Headquarters: Doha, Qatar
Website