NTT

1 week ago

Helpdesk Associate

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Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI

Last checked: 4 hours agoStatus: Live

Job Summary

Monitor live dashboards, report on service delivery, and help allocate workflows for online system issues. Perform quality analysis on agreed components and deliver trend and in-depth insights to support service improvements. Act as an escalation point and coach less experienced colleagues, providing technical guidance to identify, prioritize, and resolve problems. Liaise between customers and internal teams to ensure timely, accurate issue resolution.

Location: Bengaluru

Workplace: Onsite

Employment Type: Full time

Job Function: Customer Support (Service Desk)

Seniority: Entry level

Key Responsibilities

•Monitor live dashboards and manage reporting and workflow allocation.
•Conduct quality analysis on agreed service delivery aspects.
•Provide trending and in-depth analysis on service delivery components and prepare management information presentations.
•Serve as an escalation point and coach less experienced colleagues.
•Provide technical guidance to identify, prioritize, and resolve problems and act as a liaison between customers and internal departments to ensure accurate, timely resolution.

Key Requirements

•Ideally have a university education, preferably a technical degree, or Microsoft certifications.
•Understand Microsoft operating systems and hybrid (office and remote) administration.
•Have experience providing hybrid (office and remote) IT support.
•Demonstrate good reporting abilities and troubleshooting skills to analyze and solve problems.
•Show excellent communication and customer service skills, with fluency in English.

Skills:CommunicationCustomer serviceProblem-solvingReportingTroubleshooting

Certifications:Microsoft certifications

Languages:English

Tech Stack:Microsoft Operating SystemsMicrosoft Office

Company Brief

NTT

Dimension Data, operating under NTT Ltd, provides managed IT services, cloud and data center solutions, networking, cybersecurity, and digital transformation services to enterprise customers worldwide.

Industry: Professional Services

Company Size: Enterprise (1,001+ employees)

Revenue: USD 1B+

Growth: Established Company

Valuation: Public Company (Market Cap in USD)

Headquarters: London, United Kingdom

Founded: 1983

Website LinkedIn

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NTT