Helpdesk Associate

NTT
Bengaluru
Workplace: OnsiteFull timeFunction: Customer Support (Service Desk)Skills: ["Communication","Customer service","Problem-solving","Reporting","Troubleshooting"]

Monitor live dashboards, report on service delivery, and help allocate workflows for online system issues. Perform quality analysis on agreed components and deliver trend and in-depth insights to support service improvements. Act as an escalation point and coach less experienced colleagues, providing technical guidance to identify, prioritize, and resolve problems. Liaise between customers and internal teams to ensure timely, accurate issue resolution.

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FursaFursa
NTT
NTT
1 month ago

Helpdesk Associate

✓ Verified Job

Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI
Last checked: 4 hours agoStatus: Live
Reposted: similar role first listed 2 months ago

Job Summary

Monitor live dashboards, report on service delivery, and help allocate workflows for online system issues. Perform quality analysis on agreed components and deliver trend and in-depth insights to support service improvements. Act as an escalation point and coach less experienced colleagues, providing technical guidance to identify, prioritize, and resolve problems. Liaise between customers and internal teams to ensure timely, accurate issue resolution.
Location: Bengaluru
Workplace: Onsite
Employment Type: Full time
Job Function: Customer Support (Service Desk)
Seniority: Entry level

Key Responsibilities

  • •Monitor live dashboards and manage reporting and workflow allocation.
  • •Conduct quality analysis on agreed service delivery aspects.
  • •Provide trending and in-depth analysis on service delivery components and prepare management information presentations.
  • •Serve as an escalation point and coach less experienced colleagues.
  • •Provide technical guidance to identify, prioritize, and resolve problems and act as a liaison between customers and internal departments to ensure accurate, timely resolution.

Key Requirements

  • •Ideally have a university education, preferably a technical degree, or Microsoft certifications.
  • •Understand Microsoft operating systems and hybrid (office and remote) administration.
  • •Have experience providing hybrid (office and remote) IT support.
  • •Demonstrate good reporting abilities and troubleshooting skills to analyze and solve problems.
  • •Show excellent communication and customer service skills, with fluency in English.
Skills:CommunicationCustomer serviceProblem-solvingReportingTroubleshooting
Certifications:Microsoft certifications
Languages:English
Tech Stack:Microsoft Operating SystemsMicrosoft Office

Company Brief

NTT
Dimension Data, operating under NTT Ltd, provides managed IT services, cloud and data center solutions, networking, cybersecurity, and digital transformation services to enterprise customers worldwide.
Industry: Professional Services
Company Size: Enterprise (1,001+ employees)
Revenue: USD 1B+
Growth: Established Company
Valuation: Public Company (Market Cap in USD)
Headquarters: London, United Kingdom
Founded: 1983
WebsiteLinkedIn