Customer Service Officer (UAE National)
RAKBANK
Dubai
Workplace: OnsiteFull timeFunction: Customer Support (Service Desk)Experience: 2+ yearsEducation: bachelorsSkills: ["Analytical Thinking","Teamwork & Collaboration","Customer Orientation","Ability to work with defined policies and procedures","Effective communication"]Provide customer service across the bank’s branch network, handling customer queries, concerns, and service requests in line with service standards and the Staff Code of Conduct. Ensure accurate, timely delivery of customer service and support smooth daily branch operations while acting as custodian for key customer deliverables. Maintain strict compliance with policies, SOPs, and regulatory requirements, and drive digital migration by encouraging customers to adopt digital banking channels.
