Client Services Executive

Ebury
United Kingdom
Workplace: HybridFull timeFunction: Solutions Engineering & Sales EngineeringExperience: 1+ yearsSkills: ["Customer focus","Problem-solving","Communication","Collaboration","Attention to detail","Organization","Resilience","Analytical mindset"]

Serve as the primary day-to-day contact for Ebury Enterprise Payments clients, delivering responsive service and post-sales support. Troubleshoot online platform inquiries, support currency trade execution, and investigate payment and banking issues while coordinating internal updates. Manage client accounts, monitor progress, and prepare reports, proposals, demos, and training. Spot opportunities to upsell or cross-sell Ebury services and help build long-term relationships.

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FursaFursa
Ebury
Ebury
1 day ago

Client Services Executive

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Source: Company careers pageValidated by: Fursa AI
Last checked: 6 hours agoStatus: Live

Job Summary

Serve as the primary day-to-day contact for Ebury Enterprise Payments clients, delivering responsive service and post-sales support. Troubleshoot online platform inquiries, support currency trade execution, and investigate payment and banking issues while coordinating internal updates. Manage client accounts, monitor progress, and prepare reports, proposals, demos, and training. Spot opportunities to upsell or cross-sell Ebury services and help build long-term relationships.
Location: United Kingdom
Workplace: Hybrid
Employment Type: Full time
Job Function: Solutions Engineering & Sales Engineering
Seniority: Entry level

Key Responsibilities

  • •Provide front-line troubleshooting for online platform queries.
  • •Support clients with currency trade execution and provide currency guidance.
  • •Investigate and resolve payment and banking issues, liaising with internal teams and communicating updates to clients.
  • •Manage client accounts and ensure clear communication and timely service delivery.
  • •Prepare reports, proposals, demonstrations, and training; identify upsell or cross-sell opportunities.

Key Requirements

  • •1+ years in client services or a customer-facing role.
  • •Meticulous accuracy when handling live currency trade bookings, banking information, figures, and high-value/volume payments.
  • •Excellent communication across face-to-face, email, and telephone.
  • •Strong problem-solving mindset with curiosity to learn and become a reliable resource.
  • •Proficient in Microsoft Office Suite and CRM systems (e.g., Salesforce).
Experience:1+ yearsFinancial servicesForeign exchangePayments
Skills:Customer focusProblem-solvingCommunicationCollaborationAttention to detailOrganizationResilienceAnalytical mindset
Languages:English
Tech Stack:Microsoft OfficeSalesforceCRM systems

Company Brief

Ebury
Provides international payments, FX, and treasury solutions for SMEs and mid-market companies, enabling cross-border transactions, multi-currency accounts, and financing services to support global trade and cash flow management.
Industry: Payments
Company Size: Enterprise (1,001+ employees)
Growth: Established Company
Funding: Private Equity Backed
Headquarters: London, United Kingdom
Founded: 2009
WebsiteLinkedIn