Customer Success Manager II, Enterprise

Braze
Austin, New York
Workplace: OnsiteFull timeUSD 94,620 - 102,000 annuallyFunction: Customer Success & Account ManagementExperience: 2-5 yearsSkills: ["Communication","Follow-up","Account management","Stakeholder management","Time management","Relationship building","Problem-solving","Teamwork","Intellectual curiosity"]

Own the customer lifecycle for enterprise accounts by partnering with Account Executives to drive renewals, retention, and net retention. Serve as the trusted advisor and primary point of contact, building Success Plans that drive feature adoption, account health, and measurable customer outcomes. Proactively monitor product usage, coordinate cross-team support, gather customer feedback to inform product development, and deliver ongoing education that maximizes value and unlocks expansion opportunities.

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FursaFursa
Braze
Braze
3 months ago

Customer Success Manager II, Enterprise

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Last checked: 7 hours agoStatus: Live

Job Summary

Own the customer lifecycle for enterprise accounts by partnering with Account Executives to drive renewals, retention, and net retention. Serve as the trusted advisor and primary point of contact, building Success Plans that drive feature adoption, account health, and measurable customer outcomes. Proactively monitor product usage, coordinate cross-team support, gather customer feedback to inform product development, and deliver ongoing education that maximizes value and unlocks expansion opportunities.
Location: Austin, New York
Workplace: Onsite
Employment Type: Full time
Job Function: Customer Success & Account Management
Seniority: Mid level

Key Responsibilities

  • •Partner with Account Executives to ensure commercial alignment and drive renewals, retention, and net retention targets.
  • •Serve as the main point of contact and trusted advisor for customers.
  • •Build and maintain Success Plans to drive feature adoption and provide day-to-day strategic guidance.
  • •Analyze customer product usage to identify account health opportunities and risks, and maintain regular executive-level engagement.
  • •Coordinate with Technical Support, Industry Solutions, and Deliverability Services to ensure seamless customer support and transition onboarding to ongoing activity.
Travel: Medium travel

Pay and Benefits

Salary: USD 94,620 - 102,000 annually
Equity and Bonus:Equity
Perks:RetirementEquityPaid LeaveMedicalDentalVisionLife InsuranceDisabilityFertility BenefitsParental LeaveLearning Budget

Key Requirements

  • •2-5 years of relevant experience in Customer Success, Onboarding, Implementations, or Project Management.
  • •Proven ability to manage complex accounts or projects with sophisticated enterprise stakeholders and competing priorities.
  • •Excellent written and verbal communication skills with strong follow-up and the ability to understand customers’ strategic problems.
  • •Experience working with medium/large technology companies and helping customers build new experiences quickly.
  • •Domain knowledge in two or more areas such as SaaS, Mobile, APIs, Marketing Automation, Direct Marketing, Marketing Analytics, or Programming (e.g., HTML).
Experience:2-5 years
Skills:CommunicationFollow-upAccount managementStakeholder managementTime managementRelationship buildingProblem-solvingTeamworkIntellectual curiosity
Languages:English
Tech Stack:SaaSMobileAPIsMarketing AutomationDirect MarketingMarketing AnalyticsHTMLBraze

Company Brief

Braze
Provides a customer engagement platform that helps brands create personalized messaging and lifecycle campaigns across mobile, web, email, and other channels to drive retention, engagement, and revenue.
Industry: Enterprise Software
Company Size: Enterprise (1,001+ employees)
Revenue: USD 100M to 250M
Growth: Public Company
Valuation: Public Company (Market Cap in USD)
Funding: IPO / Publicly Listed
Headquarters: New York, United States
Founded: 2011
WebsiteLinkedIn