Associate Training Specialist

Design, develop, implement, and facilitate training for both new hires and tenured employees, delivering technical, procedural, product, and case-management learning in group and individual settings. Support onboarding transitions, participate in day-to-day operations to refine training needs, and make customer-focused decisions when evaluating cases. Create and maintain training materials and structured plans, partnering with team leads, managers, operations, and QA to identify gaps and continuously improve programs.