Junior Analyst/ Associate - Chargeback & Disputes

Cashfree Payments
India
Workplace: OnsiteFull timeFunction: Legal, Risk & ComplianceExperience: 1-3 yearsSkills: ["Communication","Problem-solving","Independent work","Collaboration","Attention to detail"]

Investigate and resolve unauthorized and fraudulent payment transactions by partnering with cyber cells, banks, and internal teams. Manage fraud-related incidents, mitigate risks tied to chargebacks and customer disputes, and ensure reporting and documentation for internal stakeholders and regulatory or law-enforcement submissions. Stay current on industry threats and card scheme requirements, continually improve chargeback/dispute processes, and support daily operations and escalations.

Loading

Loading job details...

Preparing the role view and application actions.

FursaFursa
Cashfree Payments
Cashfree Payments
5 days ago

Junior Analyst/ Associate - Chargeback & Disputes

✓ Verified Job

Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI
Last checked: 3 hours agoStatus: Live

Job Summary

Investigate and resolve unauthorized and fraudulent payment transactions by partnering with cyber cells, banks, and internal teams. Manage fraud-related incidents, mitigate risks tied to chargebacks and customer disputes, and ensure reporting and documentation for internal stakeholders and regulatory or law-enforcement submissions. Stay current on industry threats and card scheme requirements, continually improve chargeback/dispute processes, and support daily operations and escalations.
Location: India
Workplace: Onsite
Employment Type: Full time
Job Function: Legal, Risk & Compliance
Seniority: Entry level

Key Responsibilities

  • •Collaborate with cyber cells, banks, and stakeholders to investigate and resolve unauthorized or fraudulent transactions.
  • •Respond to and manage fraud incidents to mitigate risks and minimize potential losses.
  • •Prepare detailed internal and external reports and documentation for regulatory bodies or law enforcement.
  • •Serve as a bridge between Cashfree and local law enforcement to facilitate information sharing and cooperation.
  • •Continuously improve chargeback and dispute processes in line with card scheme rules and requirements, supporting day-to-day operations and escalations.

Key Requirements

  • •1-3 years of experience in risk management, fraud prevention, or a related field in payment gateways or financial services.
  • •Excellent verbal and written communication skills to convey information and build relationships.
  • •Analytical mindset with strong problem-solving abilities.
  • •Ability to work independently and collaboratively in a fast-paced environment.
  • •Strong attention to detail and discretion when handling sensitive information.
Experience:1-3 yearsPayment gatewayFinancial servicesFraud preventionRisk management
Skills:CommunicationProblem-solvingIndependent workCollaborationAttention to detail

Company Brief

Cashfree Payments
Provides payment gateway and payouts infrastructure for businesses, enabling online payments, vendor disbursements, and recurring collections. Serves merchants with APIs, checkout tools, banking integrations, and payment processing across cards, UPI, net banking, and wallets.
Industry: Payments
Company Size: Large (251 to 1,000 employees)
Growth: Scaleup
Headquarters: Bengaluru, India
Founded: 2015
WebsiteLinkedIn