Service concierge, San Jose

Lucid Motors
San Jose
Workplace: OnsiteFull timeUSD 19 - 26 hourlyFunction: Hospitality & Food ServiceSkills: ["Customer service","Problem-solving","Organization","Communication","Multi-tasking"]

Provide a world-class customer experience in the service center by greeting clients, answering phones, directing inquiries, and coordinating appointment scheduling based on capacity and priority. Manage open service tasks and due bills with proactive customer follow-up, maintain accurate records in the system, and handle loaner/ride arrangements. Prepare work orders, support vehicle check-in with intake and photo capture, and assist with facility service requests and valet duties as needed.

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Lucid Motors
Lucid Motors
1 month ago

Service concierge, San Jose

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Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI
Last checked: 3 hours agoStatus: Live

Job Summary

Provide a world-class customer experience in the service center by greeting clients, answering phones, directing inquiries, and coordinating appointment scheduling based on capacity and priority. Manage open service tasks and due bills with proactive customer follow-up, maintain accurate records in the system, and handle loaner/ride arrangements. Prepare work orders, support vehicle check-in with intake and photo capture, and assist with facility service requests and valet duties as needed.
Location: San Jose
Workplace: Onsite
Employment Type: Full time
Job Function: Hospitality & Food Service
Seniority: Entry level

Key Responsibilities

  • •Greet clients, answer phones, direct inquiries, and provide a world-class customer experience.
  • •Coordinate and schedule client appointments based on capacity, turnaround time, and priority.
  • •Manage open service tasks and due bills, proactively follow up with customers, and log activities in the system.
  • •Facilitate loaner agreements and coordinate rental requests and Lyft rides for customer convenience.
  • •Prepare work order pre-writes, assist service advisors during check-in with intake forms and photos, and report facility repair/maintenance requests.

Pay and Benefits

Salary: USD 19 - 26 hourly
Perks:Health InsuranceDentalVisionLife InsuranceDisability CoveragePaid LeavePaid Holidays401kEquityAnnual Bonus

Key Requirements

  • •Be 18 years of age or older.
  • •Demonstrate excellence in customer service.
  • •Solve problems and manage multiple priorities in a fast-paced environment.
  • •Have excellent written and verbal communication skills.
  • •Use Microsoft Office and learn proprietary DMS software.
Experience:AutomotiveLuxury retailEV powertrainsStartup
Skills:Customer serviceProblem-solvingOrganizationCommunicationMulti-tasking
Licenses:Driver’s license
Certifications:CPR training
Languages:English
Tech Stack:Microsoft OfficeDMS softwareService ChannelLyft

Company Brief

Lucid Motors
Designs, engineers, and manufactures luxury electric vehicles and related charging and energy solutions, focusing on high-performance, long-range EVs and advanced vehicle technology for premium consumers.
Industry: Electric Vehicles
Company Size: Enterprise (1,001+ employees)
Revenue: USD 1B+
Growth: Public Company
Valuation: Public Company (Market Cap in USD)
Funding: IPO / Publicly Listed
Headquarters: Newark, California, United States
Founded: 2007
WebsiteLinkedIn