Manager, Relationship Managers (MidMarket)

Intercom
Chicago
Workplace: HybridFull timeFunction: Customer Success & Account ManagementSkills: ["Leadership","Coaching","Forecasting","Strategic thinking","Stakeholder management"]

Lead and scale a team of Mid-Market Relationship Managers, owning revenue, renewals and expansion while driving AI-enabled selling, cross-functional collaboration, and adoption of new capabilities. Build a high-performing, AI-fluent RM team, coach for value-based conversations, and establish rigorous forecasting and CRM discipline to boost long-term customer value.

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FursaFursa
Intercom
Intercom
3 months ago

Manager, Relationship Managers (MidMarket)

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Source: Company careers pageValidated by: Fursa AI
Last checked: 5 hours agoStatus: Live

Job Summary

Lead and scale a team of Mid-Market Relationship Managers, owning revenue, renewals and expansion while driving AI-enabled selling, cross-functional collaboration, and adoption of new capabilities. Build a high-performing, AI-fluent RM team, coach for value-based conversations, and establish rigorous forecasting and CRM discipline to boost long-term customer value.
Location: Chicago
Workplace: Hybrid
Employment Type: Full time
Job Function: Customer Success & Account Management
Seniority: Manager level

Key Responsibilities

  • •Hire, onboard, and coach Relationship Managers across the MidMarket segment
  • •Develop and coach Relationship Managers to lead multi-threaded, value-based conversations across mid-market accounts, with a focus on driving expansion, renewals, and long-term customer growth
  • •Build a culture of curiosity, learning, and continuous improvement as AI capabilities evolve
  • •Own your team’s revenue number, with accountability for renewals, expansion, and pipeline generation
  • •Establish strong forecasting discipline, deal inspection, and operational rigor at scale

Pay and Benefits

Perks:MedicalDentalVision401kEquityRsusParental LeaveLearning Budget

Key Requirements

  • •4 years Sales Management experience
  • •Experience selling SaaS solutions in a quota-carrying environment
  • •Experience managing and developing revenue-owning individual contributors
  • •Strong coaching and talent development skills, particularly with experience managing mid-market or commercial account executives / relationship managers
  • •Demonstrated ability to forecast, inspect deals, and operate with rigor at scale; comfortable leading teams through change
Experience:SaaSAIMid-marketCRM
Skills:LeadershipCoachingForecastingStrategic thinkingStakeholder management
Languages:English
Tech Stack:CRMAI

Company Brief

Intercom
Provides a customer messaging platform combining chat, bots, and product tours to help businesses convert, engage, and support customers across their lifecycle. Integrates with CRM and workflow tools for personalized in-app and email communication.
Industry: Enterprise Software
Company Size: Enterprise (1,001+ employees)
Growth: Scaleup
Valuation: Unicorn (USD 1B+)
Funding: Series D
Headquarters: San Francisco, United States
Founded: 2011
WebsiteLinkedIn