Whatnot

2 months ago

Trust and Safety Team Lead, International

✓ Verified Job

Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI

Last checked: 3 hours agoStatus: Live

Job Summary

Lead the Trust & Risk team responsible for improving user experience through process improvement, order management, and solving complex user issues. Manage and coach a team of agents handling tickets down to detail, drive productivity and quality using performance metrics, and own policy compliance. Use Zendesk and Sigma reporting to identify trends, generate insights, and partner with cross-functional teams to fix product or experience gaps affecting customers.

Location: Dublin

Workplace: Onsite

Employment Type: Full time

Job Function: Administration & Executive Assistance

Seniority: Manager level

Key Responsibilities

•Lead team performance and drive results across productivity, quality, and customer experience.
•Manage, coach, and be accountable for the performance and culture of a team of agents.
•Serve as a subject matter expert on processes, product, and day-to-day operations; drive accountability on policies and guidelines.
•Manage T&S incidents on the platform and coordinate business-critical escalations to resolution.
•Create and use reporting to improve performance metrics and productivity, and review Sigma & Zendesk to identify trends and generate insights for cross-functional partners.

Pay and Benefits

Salary: EUR 63,000 - 70,000 annually

Perks:Health InsuranceDentalVisionRemote WorkHome OfficePension PlansChildcareParental LeaveWellness Stipend

Key Requirements

•5+ years of trust, risk and safety support operations experience, with most time managing team KPIs.
•Experienced leader able to motivate a team, set and achieve targets, and manage career growth and team performance.
•Driven operational excellence and quality improvements, including performance-managing multiple agents.
•Analytical, data-driven experience turning large datasets into actionable insights.
•Knowledge of Zendesk and data platforms such as Sigma; familiarity with Excel/Google Sheets (SQL preferred).

Experience:5+ yearsTrust, risk and safety support operationsStartupsMarketplacesE-commerceMultichannel support

Skills:LeadershipCoachingGrowth mindsetCustomer focusProblem-solving

Languages:EnglishFrenchGerman

Tech Stack:ZendeskSigmaExcelGoogle SheetsSQL

Company Brief

Whatnot

Whatnot is a live-stream shopping marketplace connecting sellers and collectors for trading cards, toys, and collectibles. The platform hosts live auctions and interactive streams, enabling creators and small businesses to sell directly to engaged communities.

Industry: Online Marketplaces

Company Size: Large (251 to 1,000 employees)

Growth: Scaleup

Valuation: Unicorn (USD 1B+)

Funding: Series D

Headquarters: United States

Founded: 2019

Website LinkedIn

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Whatnot

2 months ago

Trust and Safety Team Lead, International

✓ Verified Job

Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI

Last checked: 3 hours agoStatus: Live

Job Summary

Location: Dublin

Workplace: Onsite

Employment Type: Full time

Job Function: Administration & Executive Assistance

Seniority: Manager level

Key Responsibilities

•Lead team performance and drive results across productivity, quality, and customer experience.
•Manage, coach, and be accountable for the performance and culture of a team of agents.
•Serve as a subject matter expert on processes, product, and day-to-day operations; drive accountability on policies and guidelines.
•Manage T&S incidents on the platform and coordinate business-critical escalations to resolution.
•Create and use reporting to improve performance metrics and productivity, and review Sigma & Zendesk to identify trends and generate insights for cross-functional partners.

Pay and Benefits

Salary: EUR 63,000 - 70,000 annually

Perks:Health InsuranceDentalVisionRemote WorkHome OfficePension PlansChildcareParental LeaveWellness Stipend

Key Requirements

•5+ years of trust, risk and safety support operations experience, with most time managing team KPIs.
•Experienced leader able to motivate a team, set and achieve targets, and manage career growth and team performance.
•Driven operational excellence and quality improvements, including performance-managing multiple agents.
•Analytical, data-driven experience turning large datasets into actionable insights.
•Knowledge of Zendesk and data platforms such as Sigma; familiarity with Excel/Google Sheets (SQL preferred).

Experience:5+ yearsTrust, risk and safety support operationsStartupsMarketplacesE-commerceMultichannel support

Skills:LeadershipCoachingGrowth mindsetCustomer focusProblem-solving

Languages:EnglishFrenchGerman

Tech Stack:ZendeskSigmaExcelGoogle SheetsSQL

Company Brief

Whatnot

Industry: Online Marketplaces

Company Size: Large (251 to 1,000 employees)

Growth: Scaleup

Valuation: Unicorn (USD 1B+)

Funding: Series D

Headquarters: United States

Founded: 2019

Website LinkedIn