Technical Trainer

Iberdrola
United States
Workplace: OnsiteFull timeUSD 86,500 - 109,500,000Function: Education & TrainingExperience: 3+ yearsEducation: bachelorsSkills: ["Communication","Process improvement","Evaluation","Documentation","Leadership"]

Deliver and continuously improve training programs for customer service initiatives, including administering, organizing, and evaluating training effectiveness. Update standardized training materials, develop internal customer-service communications, and review system-generated reports to support customer satisfaction and policy adherence. May serve as a lead trainer for junior staff, conduct quality monitoring of customer representatives, and maintain training records and employee progress metrics to ensure programs remain effective.

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FursaFursa
Iberdrola
Iberdrola
1 day ago

Technical Trainer

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Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI
Last checked: 15 hours agoStatus: Live
Reposted: similar role first listed 6 days ago

Job Summary

Deliver and continuously improve training programs for customer service initiatives, including administering, organizing, and evaluating training effectiveness. Update standardized training materials, develop internal customer-service communications, and review system-generated reports to support customer satisfaction and policy adherence. May serve as a lead trainer for junior staff, conduct quality monitoring of customer representatives, and maintain training records and employee progress metrics to ensure programs remain effective.
Location: United States
Workplace: Onsite
Employment Type: Full time
Job Function: Education & Training
Seniority: Mid level

Key Responsibilities

  • •Administer, organize, and conduct training and educational programs tied to corporate and customer service initiatives for the CRC and/or regional customer service.
  • •Conduct ongoing evaluations of program effectiveness and recommend modifications as needed, including reviewing system-generated reports for customer satisfaction and adherence to business practices.
  • •Update routine and standardized training programs.
  • •Develop internal communications for customer service explaining policies, procedures, and business initiatives as needed.
  • •Maintain records of training activities and employee progress, monitor effectiveness of programs, and may serve as a lead trainer to junior staff.

Pay and Benefits

Salary: USD 86,500 - 109,500,000
Perks:Health InsuranceDentalVision401k

Key Requirements

  • •Minimum 3+ years of experience.
  • •Bachelor’s degree in instructional design or a relevant field.
  • •Equivalent experience and education.
  • •Working knowledge of customer information and ancillary systems, plus customer service policies and procedures.
  • •Experience working in a formal management system.
Experience:3+ years
Education:Bachelor's
Skills:CommunicationProcess improvementEvaluationDocumentationLeadership

Company Brief

Iberdrola
Iberdrola is a multinational electric utility focused on generation, distribution and commercialization of electricity, with significant investments in renewable energy, grid modernization and international power markets serving residential, commercial and industrial customers.
Industry: Utilities
Company Size: Enterprise (1,001+ employees)
Revenue: USD 1B+
Growth: Public Company
Valuation: Public Company (Market Cap in USD)
Funding: IPO / Publicly Listed
Headquarters: Bilbao, Spain
Founded: 1992
WebsiteLinkedIn