Group & Events Manager (m/w/x)

Kempinski
Austria
Workplace: OnsiteFull timeFunction: Business Development & PartnershipsEducation: professionalSkills: ["Service orientation","Communication","Teamwork","Self-organization","Problem-solving"]

Group & Events Manager leads the optimization of hotel occupancy by handling individual, group, and event bookings; manages guest and partner inquiries, administers team organization and reporting, maintains guest profiles in Opera Cloud, drives revenue through upselling and site inspections, and mentors trainees while addressing guest complaints.

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Kempinski
Kempinski
7 months ago

Group & Events Manager (m/w/x)

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Source: Company careers pageValidated by: Fursa AI
Last checked: 4 hours agoStatus: Live

Job Summary

Group & Events Manager leads the optimization of hotel occupancy by handling individual, group, and event bookings; manages guest and partner inquiries, administers team organization and reporting, maintains guest profiles in Opera Cloud, drives revenue through upselling and site inspections, and mentors trainees while addressing guest complaints.
Location: Austria
Workplace: Onsite
Employment Type: Full time
Job Function: Business Development & Partnerships
Seniority: Manager level

Key Responsibilities

  • •Ensure optimal hotel occupancy through professional handling of individual, group, and event bookings.
  • •Handle guest and partner inquiries via phone, email and web; prepare correspondence and maintain service standards.
  • •Oversee administrative organization of the team; generate reports and function sheets.
  • •Maintain guest data and profiles in the Opera system according to company policies.
  • •Promote revenue through active selling (upselling and cross-selling) and conduct site inspections.

Pay and Benefits

Perks:Staff DiscountsStaff Rates

Key Requirements

  • •Completed commercial or tourism education (kaufmännische oder touristische Ausbildung); ideally some work experience in a similar role.
  • •Proficiency in MS Office; experience with hotel software, especially Opera Cloud, is advantageous.
  • •Fluent in German and English (spoken and written) with excellent communication skills.
Experience:Hospitality
Education:Professional (JD, MD, etc.)
Skills:Service orientationCommunicationTeamworkSelf-organizationProblem-solving
Languages:GermanEnglish
Tech Stack:Opera CloudMicrosoft Office

Company Brief

Kempinski
Kempinski is a luxury hotel management company operating five-star hotels, residences and restaurants worldwide. The group provides high-end hospitality services, managing properties and bespoke guest experiences across major cities and resort destinations.
Industry: Hotels & Resorts
Company Size: Enterprise (1,001+ employees)
Growth: Established Company
Headquarters: Munich, Germany
Founded: 1862
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Glassdoor: 4.0
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