Customer Service Consultant (Reading, GB, RG1 2BU)
Reading
Workplace: OnsiteFull timeFunction: Customer Support (Service Desk)Skills: ["Customer focus","Relationship building","Attention to detail"]Support customers in a branch by discovering needs for personal banking and Advance segments and providing consistently excellent customer experience. Use an EDRAS-based sales process to conduct product sales (excluding material risk products where regulation permits), acquire new-to-bank customers, and deepen customer relationships. Promote multi-channel engagement and refer customers to Wealth Sales and Branch Specialists as needed, while protecting the bank through fraud vigilance, KYC, and adherence to policies and regulations.
