ServiceNow Developer

General Dynamics
United States
Workplace: OnsiteFull timeUSD 112,840 - 149,500 annuallyFunction: Software EngineeringExperience: 5+ yearsEducation: mastersSkills: ["Systems troubleshooting"]

Develop and maintain ServiceNow standard workflows and ITSM administration for enterprise environments supporting USSTRATCOM’s mission-critical IT services. Ensure existing customizations remain current as organizational and workflow changes occur, maintain dashboards integrating multiple systems, and support upgrades and troubleshooting. Coordinate with the architect team to map services correctly and implement them per service design. Provide 24/7 IT services and network support for NIPRNet, SIPRNet, JWICS, and SAP/SAR environments.

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FursaFursa
General Dynamics
General Dynamics
6 days ago

ServiceNow Developer

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Source: Company careers pageValidated by: Fursa AI
Last checked: 3 hours agoStatus: Live

Job Summary

Develop and maintain ServiceNow standard workflows and ITSM administration for enterprise environments supporting USSTRATCOM’s mission-critical IT services. Ensure existing customizations remain current as organizational and workflow changes occur, maintain dashboards integrating multiple systems, and support upgrades and troubleshooting. Coordinate with the architect team to map services correctly and implement them per service design. Provide 24/7 IT services and network support for NIPRNet, SIPRNet, JWICS, and SAP/SAR environments.
Location: United States
Workplace: Onsite
Employment Type: Full time
Job Function: Software Engineering
Seniority: Mid level

Key Responsibilities

  • •Develop ServiceNow standard workflows and provide ITSM system administration, maintenance, configuration, and customization to keep customizations functioning and current.
  • •Maintain and support enterprise IT dashboards integrating information from multiple systems.
  • •Support software upgrades, troubleshoot systems, and fulfill access and applicable change requests.
  • •Liaise with the architect team to ensure services are properly mapped and implemented according to service design.
Travel: Low travel

Pay and Benefits

Salary: USD 112,840 - 149,500 annually
Perks:401kHealth InsuranceDentalVisionPaid LeaveParental Leave

Key Requirements

  • •5+ years of related experience in enterprise IT and software systems.
  • •Experience developing ServiceNow standard workflows and providing ITSM system administration, maintenance, configuration, and customization.
  • •Ability to maintain and troubleshoot systems, fulfill access and change requests, and support software upgrades.
  • •Current/active Secret clearance, with ability to obtain TS/SCI status.
  • •Required certifications: ITIL 4 Foundation; CISSP-ISSAP or CISSP-ISSEP.
Experience:5+ yearsEnterprise ITDefenseNational security
Education:Master's
Skills:Systems troubleshooting
Certifications:ITIL 4 FoundationCISSP-ISSAPCISSP-ISSEP
Tech Stack:ServiceNowITSMNIPRNetSIPRNetJWICSSAP/SAR

Eligibility

Nationality:US National
Security Clearance:SecretTop Secret/SCI

Company Brief

General Dynamics
Provides IT, systems engineering, cybersecurity, cloud, and mission support services to U.S. federal civilian and defense agencies, delivering large-scale technology solutions and managed services for national security and government operations.
Industry: Defense Technology
Company Size: Enterprise (1,001+ employees)
Growth: Established Company
Headquarters: Tysons / Fairfax, United States
WebsiteLinkedIn