Business Performance Analyst (Shops) - Quick Commerce

Delivery Hero
Dhaka
Workplace: OnsiteFull timeFunction: Design (Product/UX/UI/Visual)Experience: 4-5 yearsEducation: bachelorsSkills: ["Ownership","Problem-solving","Project management","Stakeholder management","Communication"]

Own operational performance for foodpanda’s Quick Commerce Shops portfolio in Bangladesh by analyzing KPIs, identifying root causes, and driving measurable vendor and picker improvements. Build and maintain dashboards and recurring reports using Excel/Google Sheets and support analysis with SQL and BI tools. Lead cross-functional initiatives for strategic retail partner launches, coordinate inventory readiness, perform field store excellence checks, and communicate impact through weekly/monthly business reviews.

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FursaFursa
Delivery Hero
Delivery Hero
2 days ago

Business Performance Analyst (Shops) - Quick Commerce

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Last checked: 9 hours agoStatus: Live

Job Summary

Own operational performance for foodpanda’s Quick Commerce Shops portfolio in Bangladesh by analyzing KPIs, identifying root causes, and driving measurable vendor and picker improvements. Build and maintain dashboards and recurring reports using Excel/Google Sheets and support analysis with SQL and BI tools. Lead cross-functional initiatives for strategic retail partner launches, coordinate inventory readiness, perform field store excellence checks, and communicate impact through weekly/monthly business reviews.
Location: Dhaka
Workplace: Onsite
Employment Type: Full time · Permanent
Job Function: Design (Product/UX/UI/Visual)
Seniority: Mid level

Key Responsibilities

  • •Own QC Shops portfolio performance by monitoring, analyzing, and improving key fulfilment and business metrics, identifying risks, and conducting root cause analyses with action plans.
  • •Lead operational execution of strategic retail partner launches from planning through post-launch stabilisation, coordinating readiness across functions and driving corrective actions.
  • •Coordinate picker operations and inventory readiness, including training-to-deployment readiness, inventory verification priorities, and follow-up actions to improve stock accuracy and InF performance.
  • •Conduct field visits to partner stores to validate operational performance, compliance with SOPs and standards, deliver coaching to vendor/picker teams, and manage corrective action follow-ups.
  • •Analyze operational datasets to identify trends and opportunities, build dashboards/recurring reports, prepare weekly/monthly business reviews, and track initiative impact to continuously optimize performance.

Key Requirements

  • •Bachelor’s degree in Business, Engineering, Supply Chain, Operations Management, Economics, Data Analytics, or a related field.
  • •4–5 years of experience in business performance, business analytics, performance/operations analytics, marketplace analytics, e-commerce operations, or quick commerce, including KPI ownership and performance reporting.
  • •Advanced Excel/Google Sheets skills (Pivot, XLOOKUP, INDEX-MATCH) to build dashboards and performance reports.
  • •Strong written and verbal communication skills in English and Bangla.
  • •Experience with SQL and BI tools such as Looker or Tableau is preferred; prior experience with supermarkets/grocery retailers/marketplaces/FMCG partners is preferred.
Experience:4-5 yearsE-commerceQuick commerceMarketplaceFMCG
Education:Bachelor's in Business, Engineering, Supply Chain, Operations Management, Economics, Data Analytics (or related)
Skills:OwnershipProblem-solvingProject managementStakeholder managementCommunication
Languages:EnglishBangla
Tech Stack:Microsoft ExcelGoogle SheetsSQLLookerTableauXLOOKUPINDEX-MATCHPivot

Company Brief

Delivery Hero
Global online food-ordering and local delivery platform operating multiple regional brands (e.g., Foodpanda, Glovo, Talabat) across 50–70+ countries, supplying food and quick-commerce deliveries via marketplace and logistics services.
Industry: Online Marketplaces
Company Size: Enterprise (1,001+ employees)
Revenue: USD 1B+
Growth: Public Company
Valuation: Public Company (Market Cap in USD)
Funding: IPO / Publicly Listed
Headquarters: Berlin, Germany
Founded: 2011
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Glassdoor: 3.4
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