Client Care Analyst

Visa
Bogotá
Workplace: OnsiteFull timeFunction: Customer Support (Service Desk)Experience: 2+ yearsEducation: bachelorsSkills: ["Project management","Executive communication","Stakeholder communication","Problem-solving","Independent work"]

Support Visa’s Client Care organization by improving client experience survey management and resolution processes. Use data analytics to deliver actionable insights, drive process improvements, and enhance survey outcomes. Serve as a technical and functional specialist working independently with guidance, collaborating with Client Care leaders, technology teams, and survey vendors to solve complex problems and communicate executive-level findings. Digital fluency and 3+ days in office are required.

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FursaFursa
Visa
Visa
47 minutes ago

Client Care Analyst

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Source: Company careers pageValidated by: Fursa AI
Last checked: 47 minutes agoStatus: Live
Reposted: similar role first listed 1 month ago

Job Summary

Support Visa’s Client Care organization by improving client experience survey management and resolution processes. Use data analytics to deliver actionable insights, drive process improvements, and enhance survey outcomes. Serve as a technical and functional specialist working independently with guidance, collaborating with Client Care leaders, technology teams, and survey vendors to solve complex problems and communicate executive-level findings. Digital fluency and 3+ days in office are required.
Location: Bogotá
Workplace: Onsite
Employment Type: Full time
Job Function: Customer Support (Service Desk)
Seniority: Mid level

Key Responsibilities

  • •Partner with Client Care leadership, technology, and survey vendors to improve client experience survey management and returns.
  • •Use data analytics to generate actionable insights to enhance client experience and survey outcomes.
  • •Lead process improvements using strong project management to drive change and resolve issues.
  • •Collaborate with business leadership across Client Care to identify solutions and solve complex problems.
  • •Communicate executive-level insights on the state of client experience surveys and related initiatives.

Key Requirements

  • •2+ years of work experience with a Bachelor’s degree or an Advanced degree.
  • •Experience supporting client experience initiatives in a financial, operations, CX Center of Excellence, or contact center environment.
  • •Experience leveraging data analytics to provide actionable insights for process improvements.
  • •Experience managing and leading process improvements and project management activities.
  • •Knowledgeable in Medallia or similar survey management platforms.
Experience:2+ yearsPaymentsFinancial servicesCXContact centerCustomer experienceOperationsB2B
Education:Bachelor's
Skills:Project managementExecutive communicationStakeholder communicationProblem-solvingIndependent work
Certifications:Six SigmaPMP
Tech Stack:Generative AIChatGPTMicrosoft CopilotMedallia

Company Brief

Visa
Global payments technology company that operates the VisaNet electronic payments network, facilitating credit, debit and digital transactions between consumers, merchants, financial institutions and governments worldwide.
Industry: Payments
Company Size: Enterprise (1,001+ employees)
Revenue: USD 1B+
Growth: Public Company
Valuation: Public Company (Market Cap in USD)
Funding: IPO / Publicly Listed
Headquarters: San Francisco, United States
Founded: 1958
Glassdoor
Glassdoor: 3.8
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