Director of Information Technology

Kempinski
Manama
Workplace: OnsiteFull timeFunction: Executive & General ManagementExperience: 3-5 yearsEducation: bachelorsSkills: ["Leadership","Team leadership","Vendor management","Training","Operations management"]

Lead end-to-end IT strategy and delivery for a luxury hotel’s pre-opening and full-operations phases. Oversee installation, deployment, integration, and testing of core hospitality systems (Opera PMS, Simphony POS, RMS, Wi‑Fi, IPTV, PABX/telephony, electronic keycard access) and ensure secure, highly available network operations using Cisco and Microsoft Server environments. Manage vendors, SLAs, licensing, and budgets, while recruiting, training, and supporting the IT helpdesk team.

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Kempinski
Kempinski
2 days ago

Director of Information Technology

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Job Summary

Lead end-to-end IT strategy and delivery for a luxury hotel’s pre-opening and full-operations phases. Oversee installation, deployment, integration, and testing of core hospitality systems (Opera PMS, Simphony POS, RMS, Wi‑Fi, IPTV, PABX/telephony, electronic keycard access) and ensure secure, highly available network operations using Cisco and Microsoft Server environments. Manage vendors, SLAs, licensing, and budgets, while recruiting, training, and supporting the IT helpdesk team.
Location: Manama
Workplace: Onsite
Employment Type: Full time
Job Function: Executive & General Management
Seniority: Director level

Key Responsibilities

  • •Oversee the complete lifecycle of IT setup for pre-opening and launch, including hardware installation, software configuration, system integration, and testing.
  • •Deploy and integrate core hospitality systems (Opera PMS, Simphony POS, RMS, electronic keycard access, guest Wi‑Fi, PABX/telephony, IPTV).
  • •Design and implement high-availability network architectures and ensure preventive maintenance with 24/7 technical support across guest and BOH zones.
  • •Implement end-to-end cybersecurity, role-based access controls, data backup, and business continuity/disaster recovery; ensure PCI-DSS and Bahrain data protection compliance.
  • •Recruit, onboard, and train the IT support team; establish helpdesk workflows and deliver hotel-wide staff training on core systems and cybersecurity awareness.

Key Requirements

  • •Bachelor’s degree in Computer Science, Information Technology, Network Engineering, or a related field.
  • •Minimum 3–5+ years in an IT leadership role in a luxury hotel environment, with strong pre-opening installation experience.
  • •Proven expertise deploying core hospitality systems including Opera PMS, Oracle Simphony POS, RMS, guest Wi‑Fi, IPTV, and PABX/telephony.
  • •Hands-on experience with network infrastructure (Cisco switches/routers, enterprise firewalls, VLANs, server virtualization with Hyper‑V/VMware, and Active Directory).
  • •Familiarity with Middle East/GCC telecom standards and Bahrain data privacy laws, with business fluency in English (Arabic advantage).
Experience:3-5 yearsLuxury hospitalityPre-openingHospitality IT
Education:Bachelor's in Computer Science, Information Technology, Network Engineering (or related field)
Skills:LeadershipTeam leadershipVendor managementTrainingOperations management
Languages:EnglishArabic
Tech Stack:Opera PMSOracle Simphony POSRevenue Management Systems (RMS)Electronic keycard accessGuest Wi‑Fi (HSIA)PABX/TelephonyIPTVCiscoMicrosoft ServerVLANFirewallServer virtualizationHyper‑VVMwareActive DirectoryPCI-DSSHelpdesk workflowsCybersecurity protocolsRole-based access controlsData backup

Company Brief

Kempinski
Kempinski is a luxury hotel management company operating five-star hotels, residences and restaurants worldwide. The group provides high-end hospitality services, managing properties and bespoke guest experiences across major cities and resort destinations.
Industry: Hotels & Resorts
Company Size: Enterprise (1,001+ employees)
Growth: Established Company
Headquarters: Munich, Germany
Founded: 1862
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