Customer Experience Agent, Seller

Whatnot
Phoenix
Workplace: RemoteFull timeUSD 28.85 - 28.85 hourlyFunction: Customer Success & Account ManagementSkills: ["Proactive problem-solving","Process improvement","Seller-first mindset","Service mindset","Cross-functional collaboration"]

Support Whatnot’s seller community as a Customer Experience Agent. Help resellers navigate the platform and resolve issues related to payments, payouts, order disputes, shipments, and policies with high urgency and quality. Become a deep expert in seller tools and processes, troubleshoot complex escalations with Trust & Safety, Payments, and Product, and spot patterns in seller pain points to improve the seller experience.

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FursaFursa
Whatnot
Whatnot
2 months ago

Customer Experience Agent, Seller

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Source: Company careers pageValidated by: Fursa AI
Last checked: 1 hour agoStatus: Live

Job Summary

Support Whatnot’s seller community as a Customer Experience Agent. Help resellers navigate the platform and resolve issues related to payments, payouts, order disputes, shipments, and policies with high urgency and quality. Become a deep expert in seller tools and processes, troubleshoot complex escalations with Trust & Safety, Payments, and Product, and spot patterns in seller pain points to improve the seller experience.
Location: Phoenix
Workplace: Remote
Employment Type: Full time
Job Function: Customer Success & Account Management

Key Responsibilities

  • •Interact with sellers using a seller-first attitude and understanding resale business needs.
  • •Resolve seller issues involving payments, payouts, order disputes, shipments, and platform questions with high quality and urgency.
  • •Develop deep expertise in Whatnot seller tools, policies, and processes to drive positive reseller outcomes.
  • •Work cross-functionally with Trust & Safety, Payments, and Product to troubleshoot and resolve complex seller escalations.
  • •Identify patterns in seller pain points and proactively surface opportunities to improve the seller experience.

Pay and Benefits

Salary: USD 28.85 hourly
Perks:Health InsuranceDentalVisionRemote WorkHome Office401kPaid ParentalPension

Key Requirements

  • •Weekend availability required.
  • •Active or former Whatnot seller.
  • •Support experience handling email and/or chat, ideally supporting sellers or merchants.
  • •Hands-on understanding of reseller operations including sourcing, listing, fulfillment, returns, and payouts.
  • •Experience with customer-facing support tools like Zendesk, Kustomer, or Intercom is a plus.
Experience:SaaSMarketplace
Skills:Proactive problem-solvingProcess improvementSeller-first mindsetService mindsetCross-functional collaboration
Tech Stack:ZendeskKustomerIntercomEmailChat

Company Brief

Whatnot
Whatnot is a live-stream shopping marketplace connecting sellers and collectors for trading cards, toys, and collectibles. The platform hosts live auctions and interactive streams, enabling creators and small businesses to sell directly to engaged communities.
Industry: Online Marketplaces
Company Size: Large (251 to 1,000 employees)
Growth: Scaleup
Valuation: Unicorn (USD 1B+)
Funding: Series D
Headquarters: United States
Founded: 2019
WebsiteLinkedIn