Whatnot

3 weeks ago

Customer Experience Agent, Seller

✓ Verified Job

Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI

Last checked: 3 hours agoStatus: Live

Job Summary

Support Whatnot’s seller community as a Customer Experience Agent. Help resellers navigate the platform and resolve issues related to payments, payouts, order disputes, shipments, and policies with high urgency and quality. Become a deep expert in seller tools and processes, troubleshoot complex escalations with Trust & Safety, Payments, and Product, and spot patterns in seller pain points to improve the seller experience.

Location: Phoenix

Workplace: Remote

Employment Type: Full time

Job Function: Customer Success & Account Management

Key Responsibilities

•Interact with sellers using a seller-first attitude and understanding resale business needs.
•Resolve seller issues involving payments, payouts, order disputes, shipments, and platform questions with high quality and urgency.
•Develop deep expertise in Whatnot seller tools, policies, and processes to drive positive reseller outcomes.
•Work cross-functionally with Trust & Safety, Payments, and Product to troubleshoot and resolve complex seller escalations.
•Identify patterns in seller pain points and proactively surface opportunities to improve the seller experience.

Pay and Benefits

Salary: USD 28.85 hourly

Perks:Health InsuranceDentalVisionRemote WorkHome Office401kPaid ParentalPension

Key Requirements

•Weekend availability required.
•Active or former Whatnot seller.
•Support experience handling email and/or chat, ideally supporting sellers or merchants.
•Hands-on understanding of reseller operations including sourcing, listing, fulfillment, returns, and payouts.
•Experience with customer-facing support tools like Zendesk, Kustomer, or Intercom is a plus.

Experience:SaaSMarketplace

Skills:Proactive problem-solvingProcess improvementSeller-first mindsetService mindsetCross-functional collaboration

Tech Stack:ZendeskKustomerIntercomEmailChat

Company Brief

Whatnot

Whatnot is a live-stream shopping marketplace connecting sellers and collectors for trading cards, toys, and collectibles. The platform hosts live auctions and interactive streams, enabling creators and small businesses to sell directly to engaged communities.

Industry: Online Marketplaces

Company Size: Large (251 to 1,000 employees)

Growth: Scaleup

Valuation: Unicorn (USD 1B+)

Funding: Series D

Headquarters: United States

Founded: 2019

Website LinkedIn

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Whatnot

3 weeks ago

Customer Experience Agent, Seller

✓ Verified Job

Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI

Last checked: 3 hours agoStatus: Live

Job Summary

Location: Phoenix

Workplace: Remote

Employment Type: Full time

Job Function: Customer Success & Account Management

Key Responsibilities

•Interact with sellers using a seller-first attitude and understanding resale business needs.
•Resolve seller issues involving payments, payouts, order disputes, shipments, and platform questions with high quality and urgency.
•Develop deep expertise in Whatnot seller tools, policies, and processes to drive positive reseller outcomes.
•Work cross-functionally with Trust & Safety, Payments, and Product to troubleshoot and resolve complex seller escalations.
•Identify patterns in seller pain points and proactively surface opportunities to improve the seller experience.

Pay and Benefits

Salary: USD 28.85 hourly

Perks:Health InsuranceDentalVisionRemote WorkHome Office401kPaid ParentalPension

Key Requirements

•Weekend availability required.
•Active or former Whatnot seller.
•Support experience handling email and/or chat, ideally supporting sellers or merchants.
•Hands-on understanding of reseller operations including sourcing, listing, fulfillment, returns, and payouts.
•Experience with customer-facing support tools like Zendesk, Kustomer, or Intercom is a plus.

Experience:SaaSMarketplace

Skills:Proactive problem-solvingProcess improvementSeller-first mindsetService mindsetCross-functional collaboration

Tech Stack:ZendeskKustomerIntercomEmailChat

Company Brief

Whatnot

Industry: Online Marketplaces

Company Size: Large (251 to 1,000 employees)

Growth: Scaleup

Valuation: Unicorn (USD 1B+)

Funding: Series D

Headquarters: United States

Founded: 2019

Website LinkedIn