Senior Tooling Specialist

Wise
Budapest
Workplace: HybridFull timeHUF 1,270,000 - 1,640,000 monthlyFunction: Solutions Engineering & Sales EngineeringExperience: 3-5 yearsEducation: bachelorsSkills: ["Root cause analysis","Cross-functional collaboration","Strategic problem-solving","Stakeholder management","Data-driven decision making"]

Own the end-to-end strategy for identifying, triaging, and prioritizing high-impact bugs that block frontline customer support, transforming operational friction into permanent engineering improvements. Lead the shift from manual workarounds to integrated enterprise tooling (SupportBase, Zendesk) and manage backend routing engine configurations for operational pilots. Drive scalable routing and queue architecture, run RCA initiatives, and partner across Product, Engineering, Compliance, and Operations using analytics platforms like Looker and Superset.

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FursaFursa
Wise
Wise
2 days ago

Senior Tooling Specialist

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Source: Company careers pageValidated by: Fursa AI
Last checked: 7 hours agoStatus: Live

Job Summary

Own the end-to-end strategy for identifying, triaging, and prioritizing high-impact bugs that block frontline customer support, transforming operational friction into permanent engineering improvements. Lead the shift from manual workarounds to integrated enterprise tooling (SupportBase, Zendesk) and manage backend routing engine configurations for operational pilots. Drive scalable routing and queue architecture, run RCA initiatives, and partner across Product, Engineering, Compliance, and Operations using analytics platforms like Looker and Superset.
Location: Budapest
Workplace: Hybrid
Employment Type: Full time · Permanent
Job Function: Solutions Engineering & Sales Engineering
Seniority: Mid level

Key Responsibilities

  • •Develop and run the bug strategy for SupportBase, ensuring high-impact friction points are diagnosed, prioritized, and handed off to engineering with RCA.
  • •Plan, architect, and deploy Zendesk workflow updates and system enhancements aligned to operational strategy.
  • •Own backend routing engine configurations to execute operational pilots and improve customer support operations.
  • •Audit systemic inefficiencies and design scalable tooling solutions that meet long-term technical standards.
  • •Use analytics platforms to evaluate impact, track post-implementation outcomes, and model next-step optimization opportunities.

Pay and Benefits

Salary: HUF 1,270,000 - 1,640,000 monthly
Equity and Bonus:Equity

Key Requirements

  • •3-5 years of experience in technical operational analysis, systems architecture, process engineering, or technical project management.
  • •Hands-on experience configuring and administering enterprise operational platforms and analytics engines (e.g., Zendesk, SupportBase, Twilio, Looker, Superset).
  • •Strong familiarity with high-volume, complex operational domains such as Customer Support, KYC, or FinCrime.
  • •A degree or equivalent hands-on experience in Computer Science, Systems Engineering, Information Systems, or technical tooling administration.
  • •Ability to lead cross-functional root cause analysis and turn complex operational data into technical solutions.
Experience:3-5 yearsFinancial servicesCustomer supportKYCFinCrime
Education:Bachelor's
Skills:Root cause analysisCross-functional collaborationStrategic problem-solvingStakeholder managementData-driven decision making
Languages:English
Tech Stack:ZendeskSupportBaseTwilioLookerSuperset

Company Brief

Wise
Wise (formerly TransferWise) is a London-based fintech that provides low-cost international money transfers, multi-currency accounts and payment infrastructure for individuals and businesses worldwide.
Industry: Payments
Company Size: Enterprise (1,001+ employees)
Revenue: USD 1B+
Growth: Public Company
Valuation: Public Company (Market Cap in USD)
Funding: IPO / Publicly Listed
Headquarters: London, United Kingdom
Founded: 2011
Glassdoor
Glassdoor: 3.8
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