Motorola Solutions

16 hours ago

Customer Service Representative with French and English

✓ Verified Job

Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI

Last checked: 16 hours agoStatus: Live

Job Summary

Provide multilingual customer care as part of the Partner Online team, handling inbound inquiries via phone, live chat, and email. You will triage and manage cases, use tools like Salesforce, Oracle, and PureCloud, and develop deep knowledge of the product portfolio. Focus on partner portal and account management, onboarding partners, troubleshooting portal issues, supporting partner membership questions, and creating knowledge articles to enable self-service.

Location: Krakow

Workplace: Onsite

Employment Type: Full time

Job Function: Customer Support (Service Desk)

Seniority: Graduate level

Key Responsibilities

•Manage incoming inquiries about products and services via phone, live chat, and email using case management.
•Triages cases and collaborates with internal stakeholders to resolve issues.
•Use customer management and operations applications including Salesforce, Oracle, and PureCloud.
•Manage partner portal and accounts, including onboarding new partners and resolving portal issues using the knowledge base.
•Educate partners on self-service portal features, write knowledge articles, and coordinate with IT and Channel Operations on related inquiries.

Key Requirements

•Proficiency in written and spoken French and English.
•Demonstrated critical thinking and a strong focus on problem-solving.
•Exceptional communication skills, including active listening and the ability to influence.
•Maintain a composed and confident demeanor and perform effectively under pressure.
•Strong self-motivation, attention to detail, and proactive, innovative thinking.

Skills:Critical thinkingProblem-solvingCommunicationActive listeningSelf-motivation

Languages:FrenchEnglish

Tech Stack:SalesforceOraclePureCloudPortal and account management

Company Brief

Motorola Solutions

Provides mission-critical communications products and services, including radios, software, video security, and command center solutions for public safety, government, and enterprise customers worldwide.

Industry: Surveillance & Security Hardware

Company Size: Enterprise (1,001+ employees)

Revenue: USD 1B+

Growth: Public Company

Valuation: Public Company (Market Cap in USD)

Funding: IPO / Publicly Listed

Headquarters: Chicago, United States

Founded: 1928

Glassdoor: 3.7

Website LinkedIn

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Motorola Solutions

16 hours ago

Customer Service Representative with French and English

✓ Verified Job

Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI

Last checked: 16 hours agoStatus: Live

Job Summary

Location: Krakow

Workplace: Onsite

Employment Type: Full time

Job Function: Customer Support (Service Desk)

Seniority: Graduate level

Key Responsibilities

•Manage incoming inquiries about products and services via phone, live chat, and email using case management.
•Triages cases and collaborates with internal stakeholders to resolve issues.
•Use customer management and operations applications including Salesforce, Oracle, and PureCloud.
•Manage partner portal and accounts, including onboarding new partners and resolving portal issues using the knowledge base.
•Educate partners on self-service portal features, write knowledge articles, and coordinate with IT and Channel Operations on related inquiries.

Key Requirements

•Proficiency in written and spoken French and English.
•Demonstrated critical thinking and a strong focus on problem-solving.
•Exceptional communication skills, including active listening and the ability to influence.
•Maintain a composed and confident demeanor and perform effectively under pressure.
•Strong self-motivation, attention to detail, and proactive, innovative thinking.

Skills:Critical thinkingProblem-solvingCommunicationActive listeningSelf-motivation

Languages:FrenchEnglish

Tech Stack:SalesforceOraclePureCloudPortal and account management

Company Brief

Motorola Solutions

Industry: Surveillance & Security Hardware

Company Size: Enterprise (1,001+ employees)

Revenue: USD 1B+

Growth: Public Company

Valuation: Public Company (Market Cap in USD)

Funding: IPO / Publicly Listed

Headquarters: Chicago, United States

Founded: 1928

Glassdoor: 3.7

Website LinkedIn