Manager, Process Excellence, Change & Communications (Portland, OR, US)

Adidas
United States
Workplace: HybridFull timeFunction: Communications, PR & CommunityExperience: 4-6 yearsSkills: ["Communication","Facilitation","Stakeholder management","Attention to detail","Influence without authority","Prioritization","Continuous improvement"]

Lead process excellence across the NAM eCommerce digital portfolio by establishing documentation standards, change management templates, and communications and training playbooks. Partner with digital leadership, project managers, and business owners to drive adoption, improve operational consistency, and capture lessons learned. Manage small-to-medium initiatives when needed—building project plans, coordinating cross-functional action items, and providing governance-ready status updates.

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Adidas
Adidas
1 day ago

Manager, Process Excellence, Change & Communications (Portland, OR, US)

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Job Summary

Lead process excellence across the NAM eCommerce digital portfolio by establishing documentation standards, change management templates, and communications and training playbooks. Partner with digital leadership, project managers, and business owners to drive adoption, improve operational consistency, and capture lessons learned. Manage small-to-medium initiatives when needed—building project plans, coordinating cross-functional action items, and providing governance-ready status updates.
Location: United States
Workplace: Hybrid
Employment Type: Full time
Job Function: Communications, PR & Community
Seniority: Mid level

Key Responsibilities

  • •Establish process excellence and documentation standards across the digital portfolio, creating reusable templates, SOPs, playbooks, governance materials, and repository standards.
  • •Define and apply change management and adoption approaches, including templates for impact assessment, adoption planning, communications planning, readiness tracking, and success measurement.
  • •Create and improve communications frameworks and enagement materials for digital initiatives, leadership forums, events, and information-sharing platforms.
  • •Develop training and business readiness templates, tools, and standards, supporting role-based enablement, launch checklists, readiness assessments, and feedback loops.
  • •Provide project management support by leading small-to-medium projects/workstreams, coordinating cross-functional action items, dependencies, risks/issues, and delivering stakeholder-ready status updates.

Key Requirements

  • •4-6 years of experience in process improvement, business operations, change management, communications, project management, PMO, or related fields.
  • •Create or improve templates, processes, and documentation standards in a matrix organization.
  • •Support change management, adoption, communications, and business readiness for cross-functional initiatives.
  • •Strong project management capability: planning, status reporting, risk/dependency tracking, stakeholder coordination, and governance routines.
  • •Fluent English and strong working knowledge of Microsoft Office (PowerPoint, Excel) plus tools such as Microsoft Teams, SharePoint, Smartsheet, Microsoft Planner, Miro, Lucidchart, or Visio.
Experience:4-6 yearsECommerceTechnologyRetailOperationsTransformation
Skills:CommunicationFacilitationStakeholder managementAttention to detailInfluence without authorityPrioritizationContinuous improvement
Languages:English
Tech Stack:Microsoft OfficePowerPointExcelMicrosoft TeamsSharePointSmartsheetMicrosoft PlannerMiroLucidchartVisio

Company Brief

Adidas
Global sportswear company designing, manufacturing, and selling athletic footwear, apparel, and accessories. Serves consumers and athletes through branded products, direct-to-consumer retail, and wholesale channels worldwide.
Industry: Fashion & Apparel
Company Size: Enterprise (1,001+ employees)
Revenue: USD 1B+
Growth: Public Company
Valuation: Public Company (Market Cap in USD)
Funding: IPO / Publicly Listed
Headquarters: Herzogenaurach, Germany
Founded: 1949
Glassdoor
Glassdoor: 3.8
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