Customer Success Architect, NEUR at GitLab (Ireland, Netherlands, United Kingdom)

GitLab

1 month ago

Customer Success Architect, NEUR

✓ Verified Job

Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI

Last checked: 2 hours agoStatus: Live

Job Summary

The Customer Success Architect (CSA) helps clients align GitLab’s platform with their business objectives, enabling adoption, retention, and expansion. You’ll develop trusted advisor relationships, apply deep DevSecOps and GitLab knowledge, guide customers through their journey, and coordinate with Product, Engineering, and Services to ensure successful post-sales outcomes across multiple remote regions.

Location: Ireland, Netherlands, United Kingdom

Workplace: Remote

Employment Type: Full time

Job Function: Customer Success & Account Management

Key Responsibilities

•Partner with our customers in taking what was established in the pre-sales command plan, and turning the customers desired positive business outcomes into actionable objectives
•Know the GitLab platform, our more common best practices, and use cases in order to guide the customer
•Understand the customer journey and be able to guide them on future adoption
•Act as the GitLab liaison for GitLab questions, issues, or escalations. Work with GitLab Support, Product Management (i.e., roadmaps), or other teams as needed
•Own a book of assigned customers, with a focus on increasing adoption, ensuring retention and growth, and overall customer satisfaction

Pay and Benefits

Equity and Bonus:Equity

Perks:EquityParental LeaveLearning BudgetRemote Work

Key Requirements

•Understanding of Git and typical branching strategies
•Knowledge of software development lifecycle and development pipeline
•Understanding of continuous integration, continuous deployment, DevSecOps
•Prior experience in Customer Success or equivalent history of increasing satisfaction, adoption, and retention
•Experience partnering with customers to define and achieve business outcomes

Experience:DevSecOpsSaaSSoftware

Skills:CommunicationPresentationProblem-solvingTeamworkAnalytical

Languages:English

Tech Stack:GitGitLabCI/CDDevSecOpsSoftware Development Life Cycle

Company Brief

GitLab

Provides a single application for the complete DevSecOps lifecycle, offering source code management, CI/CD, security, and collaboration tools to help teams deliver software faster and more securely.

Industry: Developer Tools

Company Size: Enterprise (1,001+ employees)

Revenue: USD 250M to 500M

Growth: Public Company

Valuation: Public Company (Market Cap in USD)

Funding: IPO / Publicly Listed

Headquarters: San Francisco, United States

Founded: 2011

Website LinkedIn

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GitLab

1 month ago

Customer Success Architect, NEUR

✓ Verified Job

Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI

Last checked: 2 hours agoStatus: Live

Job Summary

Location: Ireland, Netherlands, United Kingdom

Workplace: Remote

Employment Type: Full time

Job Function: Customer Success & Account Management

Key Responsibilities

•Partner with our customers in taking what was established in the pre-sales command plan, and turning the customers desired positive business outcomes into actionable objectives
•Know the GitLab platform, our more common best practices, and use cases in order to guide the customer
•Understand the customer journey and be able to guide them on future adoption
•Act as the GitLab liaison for GitLab questions, issues, or escalations. Work with GitLab Support, Product Management (i.e., roadmaps), or other teams as needed
•Own a book of assigned customers, with a focus on increasing adoption, ensuring retention and growth, and overall customer satisfaction

Pay and Benefits

Equity and Bonus:Equity

Perks:EquityParental LeaveLearning BudgetRemote Work

Key Requirements

•Understanding of Git and typical branching strategies
•Knowledge of software development lifecycle and development pipeline
•Understanding of continuous integration, continuous deployment, DevSecOps
•Prior experience in Customer Success or equivalent history of increasing satisfaction, adoption, and retention
•Experience partnering with customers to define and achieve business outcomes

Experience:DevSecOpsSaaSSoftware

Skills:CommunicationPresentationProblem-solvingTeamworkAnalytical

Languages:English

Tech Stack:GitGitLabCI/CDDevSecOpsSoftware Development Life Cycle

Company Brief

GitLab

Provides a single application for the complete DevSecOps lifecycle, offering source code management, CI/CD, security, and collaboration tools to help teams deliver software faster and more securely.

Industry: Developer Tools

Company Size: Enterprise (1,001+ employees)

Revenue: USD 250M to 500M

Growth: Public Company

Valuation: Public Company (Market Cap in USD)

Funding: IPO / Publicly Listed

Headquarters: San Francisco, United States

Founded: 2011

Website LinkedIn