NTT

4 weeks ago

L2 Support Specialist || L2 Application Support

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Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI

Last checked: 4 hours agoStatus: Live

Job Summary

Provide L2 application support with detailed analysis to resolve production issues. Support product servers and clients on cutting-edge platforms, contributing to code fixes and rigorous testing when needed. Help drive continuous improvement and continuous delivery, focusing on application performance enhancements. Perform detailed RCA and implement corrective actions, collaborating with global team members and supporting development teams with technical feedback.

Location: Guadalajara

Workplace: Onsite

Employment Type: Full time

Job Function: Customer Support (Service Desk)

Seniority: Mid level

Key Responsibilities

•Actively provide L2 support resolution for issues with detailed analysis.
•Help with code fixes and rigorous testing where required.
•Support product servers and clients on cutting-edge platforms.
•Contribute to continuous improvement and continuous delivery, and enhance application performance.
•Perform detailed RCA of production issues and implement corrective actions, collaborating with development teams and others.

Key Requirements

•3+ years of relevant experience in application maintenance and support.
•Good knowledge of Unix, SQL, and other scripting languages.
•Knowledge of a programming language, preferably Java.
•Provide L2 issue resolution with detailed analysis.
•Validated collaboration and communication skills in a global environment.

Experience:3+ yearsApplication support

Skills:CollaborationCommunicationTechnical feedback

Tech Stack:UnixSQLScripting languagesJava

Company Brief

NTT

Dimension Data, operating under NTT Ltd, provides managed IT services, cloud and data center solutions, networking, cybersecurity, and digital transformation services to enterprise customers worldwide.

Industry: Professional Services

Company Size: Enterprise (1,001+ employees)

Revenue: USD 1B+

Growth: Established Company

Valuation: Public Company (Market Cap in USD)

Headquarters: London, United Kingdom

Founded: 1983

Website LinkedIn

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NTT