Service Supervisor, Tysons Galleria (2nd shift)

Lucid Motors
United States
Workplace: OnsiteFull timeUSD 97,700 - 134,310 annuallyFunction: Solutions Engineering & Sales EngineeringEducation: bachelorsSkills: ["Learning agility","Leadership","Customer service","Communication","Continuous improvement"]

Assist the Service Manager in running day-to-day operations of a Lucid Service Center. Lead and develop service team members, monitor performance, and support training to improve customer experience and repair quality. Ensure work orders are complete, delegate service tasks, manage schedules and timecards, and resolve client and safety issues promptly. Collaborate with HR and teams to drive compliance with industry standards and maintain on-time vehicle repairs and returns.

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Lucid Motors
Lucid Motors
1 month ago

Service Supervisor, Tysons Galleria (2nd shift)

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Source: Company careers pageValidated by: Fursa AI
Last checked: 5 hours agoStatus: Live

Job Summary

Assist the Service Manager in running day-to-day operations of a Lucid Service Center. Lead and develop service team members, monitor performance, and support training to improve customer experience and repair quality. Ensure work orders are complete, delegate service tasks, manage schedules and timecards, and resolve client and safety issues promptly. Collaborate with HR and teams to drive compliance with industry standards and maintain on-time vehicle repairs and returns.
Location: United States
Workplace: Onsite
Employment Type: Full time
Job Function: Solutions Engineering & Sales Engineering
Seniority: Manager level

Key Responsibilities

  • •Assist the Service Manager with daily service center operations, effectively managing a team of advisors, technicians, service assistants, and parts staff.
  • •Manage and develop service team members, including performance management with ongoing feedback and performance evaluation.
  • •Support selection, training, and development of service employees; follow up on training and participate in meetings and learning opportunities.
  • •Ensure work orders are detailed, complete, and properly filled out; monitor workflow to confirm all tasks are completed for the best customer experience.
  • •Manage timecards and schedules, address client concerns and complaints, delegate service tasks to ensure on-time repairs and returns, and perform vehicle quality control checks after repairs.
Travel: Low travel

Pay and Benefits

Salary: USD 97,700 - 134,310 annually
Equity and Bonus:Equity
Perks:Health InsuranceDentalVisionPaid Leave401k

Key Requirements

  • •Automotive service experience with KPIs such as Customer Satisfaction Index (CSI), Repair Completion Time, Days Down, and PDI Completion/turnaround time.
  • •Learning agility and willingness to take on additional responsibility to develop into management.
  • •Strong ability to collaborate, motivate, and lead employees, groups, and vendors; verifiable track record of excellence in customer service.
  • •Ability to use basic computer applications (Microsoft Office) and learn proprietary DMS software; strong organization and continuous improvement mindset.
  • •Valid driver’s license with no suspensions within the past year; drivers under 21 must have held a license for at least 3 years.
Experience:Automotive
Education:Bachelor's in Automotive Technology or Business Management
Skills:Learning agilityLeadershipCustomer serviceCommunicationContinuous improvement
Licenses:Valid driver's license
Certifications:ASEEPA 609
Languages:English
Tech Stack:Microsoft OfficeDMS software

Company Brief

Lucid Motors
Designs, engineers, and manufactures luxury electric vehicles and related charging and energy solutions, focusing on high-performance, long-range EVs and advanced vehicle technology for premium consumers.
Industry: Electric Vehicles
Company Size: Enterprise (1,001+ employees)
Revenue: USD 1B+
Growth: Public Company
Valuation: Public Company (Market Cap in USD)
Funding: IPO / Publicly Listed
Headquarters: Newark, California, United States
Founded: 2007
WebsiteLinkedIn