Salesforce

4 weeks ago

Sr. Technical Support Engineer

✓ Verified Job

Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI

Last checked: 1 hour agoStatus: Live

Job Summary

Serve as the technical link between customers, support, and engineering for Salesforce’s Qualified product area. Manage the support queue, resolve product issues across live chat, email, and video, and support the Success Architect team on calls. Collaborate with engineering to diagnose and triage bugs, capture customer feedback for the product roadmap, improve documentation, and participate in incident communications to keep customers informed.

Location: Seattle

Workplace: Remote

Employment Type: Full time

Job Function: Customer Support (Service Desk)

Seniority: Sr. Manager level

Key Responsibilities

•Actively manage the support queue to answer and resolve product-related issues across multiple channels (live chat, email, video) in a timely manner.
•Support the Success Architect team by joining calls as a technical resource and applying deep product knowledge for customer engagements.
•Collaborate with the engineering team to diagnose, debug, and report operations-related problems, and triage bugs.
•Work with the product team to understand, prioritize, and implement customer feedback into actionable product roadmap items.
•Contribute to documentation and knowledge base improvements, and participate in incident communications to keep customers informed during incidents.

Pay and Benefits

Salary: USD 99,400 - 150,300 annually

Perks:Health InsuranceDentalVision401kRemote Work

Key Requirements

•5+ years of experience providing support in a B2B SaaS company
•Bachelor's degree
•You are located in PST or MST
•Extensive knowledge of Salesforce CRM
•Working knowledge of Javascript and API errors

Experience:5+ yearsSaaSCRMB2BSalesforce

Education:Bachelor's

Skills:CommunicationWritingProblem-solvingEmpathyTeamwork

Tech Stack:SalesforceJavaScriptAPIsMarketoPardotHubSpotEloqua

Company Brief

Salesforce

Provides a leading cloud-based customer relationship management (CRM) platform with sales, service, marketing, analytics, and integration tools that empower businesses to manage customer relationships and digital transformation at scale.

Industry: SaaS

Company Size: Enterprise (1,001+ employees)

Revenue: USD 1B+

Growth: Public Company

Valuation: Public Company (Market Cap in USD)

Funding: IPO / Publicly Listed

Headquarters: San Francisco, United States

Founded: 1999

Glassdoor: 4.1

Website LinkedIn Glassdoor

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Salesforce

4 weeks ago

Sr. Technical Support Engineer

✓ Verified Job

Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI

Last checked: 1 hour agoStatus: Live

Job Summary

Location: Seattle

Workplace: Remote

Employment Type: Full time

Job Function: Customer Support (Service Desk)

Seniority: Sr. Manager level

Key Responsibilities

•Actively manage the support queue to answer and resolve product-related issues across multiple channels (live chat, email, video) in a timely manner.
•Support the Success Architect team by joining calls as a technical resource and applying deep product knowledge for customer engagements.
•Collaborate with the engineering team to diagnose, debug, and report operations-related problems, and triage bugs.
•Work with the product team to understand, prioritize, and implement customer feedback into actionable product roadmap items.
•Contribute to documentation and knowledge base improvements, and participate in incident communications to keep customers informed during incidents.

Pay and Benefits

Salary: USD 99,400 - 150,300 annually

Perks:Health InsuranceDentalVision401kRemote Work

Key Requirements

•5+ years of experience providing support in a B2B SaaS company
•Bachelor's degree
•You are located in PST or MST
•Extensive knowledge of Salesforce CRM
•Working knowledge of Javascript and API errors

Experience:5+ yearsSaaSCRMB2BSalesforce

Education:Bachelor's

Skills:CommunicationWritingProblem-solvingEmpathyTeamwork

Tech Stack:SalesforceJavaScriptAPIsMarketoPardotHubSpotEloqua

Company Brief

Salesforce

Industry: SaaS

Company Size: Enterprise (1,001+ employees)

Revenue: USD 1B+

Growth: Public Company

Valuation: Public Company (Market Cap in USD)

Funding: IPO / Publicly Listed

Headquarters: San Francisco, United States

Founded: 1999

Glassdoor: 4.1

Website LinkedIn Glassdoor