Seasonal Keyholder, University Village

Away
Seattle
Workplace: OnsiteFull timeUSD 25 - 25 hourlyFunction: Administration & Executive AssistanceSkills: ["Customer service","Leadership","Coaching","Communication","Collaboration","Reliability","Problem-solving","Accountability"]

Serve as a Seasonal Keyholder for the Away University Village team, delivering best-in-class customer service while embodying brand standards. Own in-store processes, hit individual KPI expectations and sales goals, and partner with store management on marketing events. Lead, coach, and support retail associates, including onboarding and giving feedback to develop customer experience and store operations. Maintain required availability through the holiday season and follow blackout period expectations.

Loading

Loading job details...

Preparing the role view and application actions.

FursaFursa
Away
Away
2 days ago

Seasonal Keyholder, University Village

✓ Verified Job

Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI
Last checked: 40 minutes agoStatus: Live
Reposted: similar role first listed 2 months ago

Job Summary

Serve as a Seasonal Keyholder for the Away University Village team, delivering best-in-class customer service while embodying brand standards. Own in-store processes, hit individual KPI expectations and sales goals, and partner with store management on marketing events. Lead, coach, and support retail associates, including onboarding and giving feedback to develop customer experience and store operations. Maintain required availability through the holiday season and follow blackout period expectations.
Location: Seattle
Workplace: Onsite
Employment Type: Full time
Job Function: Administration & Executive Assistance
Seniority: Manager level

Key Responsibilities

  • •Deliver best-in-class, exceptional customer service and embody brand standards and core values.
  • •Create a personalized, memorable in-store experience that builds community and connection.
  • •Take accountability for in-store processes and operations, meeting KPI expectations and sales goals.
  • •Lead, support, and guide retail associates; assist with onboarding new hires.
  • •Partner with store management to support marketing events and programming at the store.

Pay and Benefits

Salary: USD 25 hourly

Key Requirements

  • •Experience as a retail, customer service, or hospitality leader who can inspire others and drive results.
  • •Ability to coach and give feedback to develop team members, with strong communication skills.
  • •Comfortably collaborate with a people-first mindset to unite the team and support store success.
  • •Ability to pull, push, lift, and carry up to 25 pounds and stand for extended periods during shifts.
  • •Availability for seasonal scheduling needs, including required Fridays, Sundays, Saturdays, and closing shifts, plus adherence to blackout period expectations.
Experience:RetailCustomer serviceHospitality
Skills:Customer serviceLeadershipCoachingCommunicationCollaborationReliabilityProblem-solvingAccountability

Company Brief

Away
Away is a direct-to-consumer travel and lifestyle brand that designs and sells luggage and travel accessories through its website and retail locations worldwide.
Industry: Direct to Consumer Brands
Company Size: Large (251 to 1,000 employees)
Revenue: USD 100M to 250M
Growth: Scaleup
Valuation: Unicorn (USD 1B+)
Funding: Series D
Headquarters: New York, United States
Founded: 2015
Glassdoor
Glassdoor: 3.2
WebsiteLinkedInGlassdoor