Customer Success Senior Manager

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Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI

Last checked: 2 hours agoStatus: Live

Job Summary

Own customer relationships to drive revenue and product adoption across Ripple’s enterprise customer base. Scale payments volume, support implementation of custody solutions, and identify upsell and cross-sell opportunities for Ripple’s other products. Lead initiative delivery with cross-functional partners, perform financial and value analysis to guide targets, collect customer and marketplace feedback, and champion internal process improvements.

Location: San Francisco, New York

Workplace: Hybrid

Employment Type: Full time

Job Function: Customer Success & Account Management

Seniority: Sr. Manager level

Key Responsibilities

•Develop deep understanding of each customer’s technical solutions, organizational needs, and decision-making drivers.
•Advise customers and advocate for Ripple to help them realize Ripple’s potential and contribute to new solutions.
•Conduct financial, business, and value analysis to understand and analyze key targets like cost reduction and revenue growth.
•Identify and drive upsell and cross-sell opportunities through deal execution with cross-functional partners.
•Lead initiatives and communicate customer and marketplace feedback internally; champion process improvements.

Pay and Benefits

Salary: USD 140,000 - 185,000 annually

Perks:Learning BudgetAnnual BonusEquityRetirementParental LeavePaid LeaveWellness StipendMobile StipendMeal Allowance

Key Requirements

•Fluency in English; Spanish is a bonus.
•10+ years of customer-facing experience at financial institutions and/or a FinTech or crypto organization.
•Demonstrated experience managing multiple stakeholders in complex environments.
•Experience developing and launching modern, complex B2B business solutions involving innovative technology.
•Excellent relationship-building skills in cross-functional, global teams, including coaching others.

Experience:10+ yearsFinTechCrypto

Skills:CoachingRelationship buildingSelf-motivation

Languages:EnglishSpanish

Company Brief

Ripple

Website

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Ripple

5 months ago

Customer Success Senior Manager

✓ Verified Job

Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI

Last checked: 2 hours agoStatus: Live

Job Summary

Location: San Francisco, New York

Workplace: Hybrid

Employment Type: Full time

Job Function: Customer Success & Account Management

Seniority: Sr. Manager level

Key Responsibilities

•Develop deep understanding of each customer’s technical solutions, organizational needs, and decision-making drivers.
•Advise customers and advocate for Ripple to help them realize Ripple’s potential and contribute to new solutions.
•Conduct financial, business, and value analysis to understand and analyze key targets like cost reduction and revenue growth.
•Identify and drive upsell and cross-sell opportunities through deal execution with cross-functional partners.
•Lead initiatives and communicate customer and marketplace feedback internally; champion process improvements.

Pay and Benefits

Salary: USD 140,000 - 185,000 annually

Perks:Learning BudgetAnnual BonusEquityRetirementParental LeavePaid LeaveWellness StipendMobile StipendMeal Allowance

Key Requirements

•Fluency in English; Spanish is a bonus.
•10+ years of customer-facing experience at financial institutions and/or a FinTech or crypto organization.
•Demonstrated experience managing multiple stakeholders in complex environments.
•Experience developing and launching modern, complex B2B business solutions involving innovative technology.
•Excellent relationship-building skills in cross-functional, global teams, including coaching others.

Experience:10+ yearsFinTechCrypto

Skills:CoachingRelationship buildingSelf-motivation

Languages:EnglishSpanish

Company Brief

Ripple

Website