Customer Success Senior Manager

Ripple
San Francisco, New York
Workplace: HybridFull timeUSD 140,000 - 185,000 annuallyFunction: Customer Success & Account ManagementExperience: 10+ yearsSkills: ["Coaching","Relationship building","Self-motivation"]

Own customer relationships to drive revenue and product adoption across Ripple’s enterprise customer base. Scale payments volume, support implementation of custody solutions, and identify upsell and cross-sell opportunities for Ripple’s other products. Lead initiative delivery with cross-functional partners, perform financial and value analysis to guide targets, collect customer and marketplace feedback, and champion internal process improvements.

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Ripple
Ripple
6 months ago

Customer Success Senior Manager

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Last checked: 9 hours agoStatus: Live

Job Summary

Own customer relationships to drive revenue and product adoption across Ripple’s enterprise customer base. Scale payments volume, support implementation of custody solutions, and identify upsell and cross-sell opportunities for Ripple’s other products. Lead initiative delivery with cross-functional partners, perform financial and value analysis to guide targets, collect customer and marketplace feedback, and champion internal process improvements.
Location: San Francisco, New York
Workplace: Hybrid
Employment Type: Full time
Job Function: Customer Success & Account Management
Seniority: Sr. Manager level

Key Responsibilities

  • •Develop deep understanding of each customer’s technical solutions, organizational needs, and decision-making drivers.
  • •Advise customers and advocate for Ripple to help them realize Ripple’s potential and contribute to new solutions.
  • •Conduct financial, business, and value analysis to understand and analyze key targets like cost reduction and revenue growth.
  • •Identify and drive upsell and cross-sell opportunities through deal execution with cross-functional partners.
  • •Lead initiatives and communicate customer and marketplace feedback internally; champion process improvements.

Pay and Benefits

Salary: USD 140,000 - 185,000 annually
Perks:Learning BudgetAnnual BonusEquityRetirementParental LeavePaid LeaveWellness StipendMobile StipendMeal Allowance

Key Requirements

  • •Fluency in English; Spanish is a bonus.
  • •10+ years of customer-facing experience at financial institutions and/or a FinTech or crypto organization.
  • •Demonstrated experience managing multiple stakeholders in complex environments.
  • •Experience developing and launching modern, complex B2B business solutions involving innovative technology.
  • •Excellent relationship-building skills in cross-functional, global teams, including coaching others.
Experience:10+ yearsFinTechCrypto
Skills:CoachingRelationship buildingSelf-motivation
Languages:EnglishSpanish

Company Brief

Ripple
Builds blockchain-based payment and liquidity infrastructure for financial institutions and enterprises. Its products support cross-border payments, crypto liquidity, and digital asset settlement.
Industry: Fintech Infrastructure
Company Size: Enterprise (1,001+ employees)
Growth: Established Company
Headquarters: San Francisco, United States
Founded: 2012
WebsiteLinkedIn