Customer Specialist - Full Time

CarMax
San Francisco
Workplace: OnsiteFull timeUSD 21.5 - 32.3 hourlyFunction: Customer Support (Service Desk)Education: high_schoolSkills: ["Communication","Integrity","Teamwork","Attention to detail","Multitasking"]

Deliver an iconic, customer-first experience by guiding customers through vehicle buying, selling, and servicing. Conduct vehicle condition assessments, support appraisals, manage inventory check-in and scanning, and perform cosmetic inspections. Handle paperwork, audits, and payments, then coordinate service appointments and review repair order invoices for accurate billing. Work in a fast-paced environment while meeting CarMax EH&S requirements and maintaining a clean, orderly work area.

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FursaFursa
CarMax
CarMax
2 months ago

Customer Specialist - Full Time

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Source: Company careers pageValidated by: Fursa AI
Last checked: 13 hours agoStatus: Live

Job Summary

Deliver an iconic, customer-first experience by guiding customers through vehicle buying, selling, and servicing. Conduct vehicle condition assessments, support appraisals, manage inventory check-in and scanning, and perform cosmetic inspections. Handle paperwork, audits, and payments, then coordinate service appointments and review repair order invoices for accurate billing. Work in a fast-paced environment while meeting CarMax EH&S requirements and maintaining a clean, orderly work area.
Location: San Francisco
Workplace: Onsite
Employment Type: Full time
Job Function: Customer Support (Service Desk)
Seniority: Entry level

Key Responsibilities

  • •Deliver exceptional customer service by guiding customers through sales, appraisals, test drives, and financing applications.
  • •Conduct accurate vehicle condition assessments, document findings for appraisals, and communicate details to Buyers.
  • •Manage inventory processes, including vehicle check-in, daily scanning, and reconciliation.
  • •Perform cosmetic inspections and handle administrative tasks such as printing reports, maintaining transaction paperwork, auditing documents, and managing payments.
  • •Coordinate service appointments and review repair order invoices for accuracy in billing while collaborating across teams.

Pay and Benefits

Salary: USD 21.5 - 32.3 hourly
Perks:Paid Leave

Key Requirements

  • •Strong communication skills and confidence representing CarMax and its products.
  • •Ability to build lasting relationships and create win-win solutions for customers.
  • •Demonstrated integrity, respect, and teamwork in a fast-paced environment.
  • •Skilled at balancing customer needs with business goals and following processes accurately, with attention to detail and deadline focus.
  • •High School Diploma or equivalent, a valid driver’s license, and ability to lift up to 25 lbs.
Education:High School
Skills:CommunicationIntegrityTeamworkAttention to detailMultitasking
Licenses:Driver’s license
Tech Stack:Microsoft Office SuiteWordExcelPowerPoint

Company Brief

CarMax
Operates the largest used-car retail chain in the United States, selling and financing pre-owned vehicles through a no-haggle customer experience. Also offers vehicle buying, appraisal, service, and related automotive solutions.
Industry: Automotive
Company Size: Enterprise (1,001+ employees)
Revenue: USD 1B+
Growth: Public Company
Valuation: Public Company (Market Cap in USD)
Funding: IPO / Publicly Listed
Headquarters: Richmond, United States
Founded: 1993
WebsiteLinkedIn