Global Payments

10 hours ago

Customer Service Representative I

✓ Verified Job

Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI

Last checked: 10 hours agoStatus: Live

Job Summary

Handle customer inquiries for payment and account services via phone, email, SMS, and chat, resolving basic tier 1 issues such as card activations and cardholder name/address updates. Use client-provided GUI systems, scripts, documentation, and decision trees to enter data, explain causes of common issues, and escalate unresolved requests to more experienced representatives or designated technical/service teams. Build familiarity with products, policies, and compliance procedures for assigned clients.

Location: Mexico

Workplace: Onsite

Employment Type: Full time

Job Function: Customer Support (Service Desk)

Seniority: Entry level

Key Responsibilities

•Respond to customer inquiries and provide problem resolution in line with service standards across phone, email, SMS, and chat.
•Resolve basic/tier 1 payment and account requests for 1–2 assigned clients, including card activations and cardholder name/address updates.
•Use scripted, standardized responses and client documentation/processes, entering required data into client systems and databases.
•Use decision trees to identify basic reasons for customer issues and escalate unresolved grievances or requests to more experienced representatives or designated departments.
•Begin building knowledge of products, policies, procedures, and compliance by using online manuals and client training to resolve cardholder inquiries.

Key Requirements

•High School Diploma or Equivalent
•Typically no relevant experience required

Education:High School

Tech Stack:Computerized data entry systemsGUI screens

Company Brief

Global Payments

Global Payments provides payment technology and software solutions for merchants, issuers, and partners worldwide, enabling electronic payments, omni-channel commerce, and value-added services across industries.

Industry: Payments

Company Size: Enterprise (1,001+ employees)

Revenue: USD 1B+

Growth: Public Company

Valuation: Public Company (Market Cap in USD)

Funding: IPO / Publicly Listed

Headquarters: Atlanta, United States

Founded: 2001

Website LinkedIn

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Global Payments

10 hours ago

Customer Service Representative I

✓ Verified Job

Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI

Last checked: 10 hours agoStatus: Live

Job Summary

Location: Mexico

Workplace: Onsite

Employment Type: Full time

Job Function: Customer Support (Service Desk)

Seniority: Entry level

Key Responsibilities

•Respond to customer inquiries and provide problem resolution in line with service standards across phone, email, SMS, and chat.
•Resolve basic/tier 1 payment and account requests for 1–2 assigned clients, including card activations and cardholder name/address updates.
•Use scripted, standardized responses and client documentation/processes, entering required data into client systems and databases.
•Use decision trees to identify basic reasons for customer issues and escalate unresolved grievances or requests to more experienced representatives or designated departments.
•Begin building knowledge of products, policies, procedures, and compliance by using online manuals and client training to resolve cardholder inquiries.

Key Requirements

•High School Diploma or Equivalent
•Typically no relevant experience required

Education:High School

Tech Stack:Computerized data entry systemsGUI screens

Company Brief

Global Payments

Industry: Payments

Company Size: Enterprise (1,001+ employees)

Revenue: USD 1B+

Growth: Public Company

Valuation: Public Company (Market Cap in USD)

Funding: IPO / Publicly Listed

Headquarters: Atlanta, United States

Founded: 2001

Website LinkedIn