Customer Service Representative I

Global Payments
Mexico
Workplace: OnsiteFull timeFunction: Customer Support (Service Desk)Education: high_schoolSkills: []

Handle customer inquiries for payment and account services via phone, email, SMS, and chat, resolving basic tier 1 issues such as card activations and cardholder name/address updates. Use client-provided GUI systems, scripts, documentation, and decision trees to enter data, explain causes of common issues, and escalate unresolved requests to more experienced representatives or designated technical/service teams. Build familiarity with products, policies, and compliance procedures for assigned clients.

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FursaFursa
Global Payments
Global Payments
1 month ago

Customer Service Representative I

✓ Verified Job

Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI
Last checked: 38 days agoStatus: Live
Reposted: similar role first listed 1 month ago

Job Summary

Handle customer inquiries for payment and account services via phone, email, SMS, and chat, resolving basic tier 1 issues such as card activations and cardholder name/address updates. Use client-provided GUI systems, scripts, documentation, and decision trees to enter data, explain causes of common issues, and escalate unresolved requests to more experienced representatives or designated technical/service teams. Build familiarity with products, policies, and compliance procedures for assigned clients.
Location: Mexico
Workplace: Onsite
Employment Type: Full time
Job Function: Customer Support (Service Desk)
Seniority: Entry level

Key Responsibilities

  • •Respond to customer inquiries and provide problem resolution in line with service standards across phone, email, SMS, and chat.
  • •Resolve basic/tier 1 payment and account requests for 1–2 assigned clients, including card activations and cardholder name/address updates.
  • •Use scripted, standardized responses and client documentation/processes, entering required data into client systems and databases.
  • •Use decision trees to identify basic reasons for customer issues and escalate unresolved grievances or requests to more experienced representatives or designated departments.
  • •Begin building knowledge of products, policies, procedures, and compliance by using online manuals and client training to resolve cardholder inquiries.

Key Requirements

  • •High School Diploma or Equivalent
  • •Typically no relevant experience required
Education:High School
Tech Stack:Computerized data entry systemsGUI screens

Company Brief

Global Payments
Global Payments provides payment technology and software solutions for merchants, issuers, and partners worldwide, enabling electronic payments, omni-channel commerce, and value-added services across industries.
Industry: Payments
Company Size: Enterprise (1,001+ employees)
Revenue: USD 1B+
Growth: Public Company
Valuation: Public Company (Market Cap in USD)
Funding: IPO / Publicly Listed
Headquarters: Atlanta, United States
Founded: 2001
WebsiteLinkedIn