Unity Software

3 weeks ago

Client Success Manager

✓ Verified Job

Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI

Last checked: 18 hours agoStatus: Live

Job Summary

Own the technical and operational onboarding experience for new partners within Unity Grow’s APAC customer growth team. Lead the “Technical Sprint” to ensure accurate SDK, MMP attribution, and API handshakes, drive accounts to early success milestones within 90 days, and eliminate “shadow support” by centralizing triage via dedicated channels. Use dashboards and analytics to capture UI/UX and integration issues and feed them into Unity Product and Engineering to drive self-serve automation and faster go-live timelines.

Location: Beijing

Workplace: Onsite

Employment Type: Full time

Job Function: Customer Success & Account Management

Key Responsibilities

•Execute the “Technical Sprint” for new clients, ensuring SDK integration, MMP attribution, and API handshakes are accurate.
•Drive newly onboarded accounts to early “Success Thresholds” within their first 90 days to achieve monetization and activation.
•Cross-train across Offerwall, Unity Ads, and operational readiness work, including troubleshooting and compliance/payout configuration tasks.
•Centralize partner operational triage to eliminate “shadow support” historically handled by Sales, resolving technical blockers via dedicated channels.
•Document and report UI/UX friction points and integration hurdles to Unity Product and Engineering to improve long-term self-serve automation and reduce go-live lag.

Pay and Benefits

Equity and Bonus:Equity

Perks:Health InsuranceLife InsuranceDisability InsuranceCommuter BenefitsPensionPaid LeaveParental LeaveLearning BudgetEmployee Assistance

Key Requirements

•2+ years of experience in account management, client success, or technical support in the mobile advertising/ad-tech industry.
•Hands-on knowledge of mobile advertising ecosystems, including SDKs, API integrations, and MMPs such as AppsFlyer, Adjust, Kochava, or Singular.
•Experience with the Offerwall ecosystem, including Offerwall launch, onboarding, or operations.
•Ability to quickly learn internal back-end tools, data dashboards (e.g., Looker), and AI-enabled support tools/knowledge bases.
•Fluency in English and Mandarin for professional communication with colleagues and external partners.

Experience:2+ yearsMobile advertisingAd-tech

Skills:CommunicationStakeholder managementData analysisOperational agilityOwnership

Languages:EnglishMandarin

Tech Stack:SDKAPIMMPAppsFlyerAdjustKochavaSingularOfferwallUnity AdsSlackWeChatLookerExcelA/B testing

Eligibility

Work Authorization:Authorization required. Sponsorship not provided.

Company Brief

Unity Software

Develops the Unity real-time 3D development platform used to create, operate, and monetize interactive experiences and games across mobile, console, PC, and AR/VR platforms. Serves developers, studios, and enterprises worldwide.

Industry: Developer Tools

Company Size: Enterprise (1,001+ employees)

Revenue: USD 1B+

Growth: Public Company

Valuation: Public Company (Market Cap in USD)

Funding: IPO / Publicly Listed

Headquarters: San Francisco, United States

Founded: 2004

Glassdoor: 3.8

Website LinkedIn

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Unity Software

3 weeks ago

Client Success Manager

✓ Verified Job

Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI

Last checked: 18 hours agoStatus: Live

Job Summary

Location: Beijing

Workplace: Onsite

Employment Type: Full time

Job Function: Customer Success & Account Management

Key Responsibilities

•Execute the “Technical Sprint” for new clients, ensuring SDK integration, MMP attribution, and API handshakes are accurate.
•Drive newly onboarded accounts to early “Success Thresholds” within their first 90 days to achieve monetization and activation.
•Cross-train across Offerwall, Unity Ads, and operational readiness work, including troubleshooting and compliance/payout configuration tasks.
•Centralize partner operational triage to eliminate “shadow support” historically handled by Sales, resolving technical blockers via dedicated channels.
•Document and report UI/UX friction points and integration hurdles to Unity Product and Engineering to improve long-term self-serve automation and reduce go-live lag.

Pay and Benefits

Equity and Bonus:Equity

Perks:Health InsuranceLife InsuranceDisability InsuranceCommuter BenefitsPensionPaid LeaveParental LeaveLearning BudgetEmployee Assistance

Key Requirements

•2+ years of experience in account management, client success, or technical support in the mobile advertising/ad-tech industry.
•Hands-on knowledge of mobile advertising ecosystems, including SDKs, API integrations, and MMPs such as AppsFlyer, Adjust, Kochava, or Singular.
•Experience with the Offerwall ecosystem, including Offerwall launch, onboarding, or operations.
•Ability to quickly learn internal back-end tools, data dashboards (e.g., Looker), and AI-enabled support tools/knowledge bases.
•Fluency in English and Mandarin for professional communication with colleagues and external partners.

Experience:2+ yearsMobile advertisingAd-tech

Skills:CommunicationStakeholder managementData analysisOperational agilityOwnership

Languages:EnglishMandarin

Tech Stack:SDKAPIMMPAppsFlyerAdjustKochavaSingularOfferwallUnity AdsSlackWeChatLookerExcelA/B testing

Eligibility

Work Authorization:Authorization required. Sponsorship not provided.

Company Brief

Unity Software

Industry: Developer Tools

Company Size: Enterprise (1,001+ employees)

Revenue: USD 1B+

Growth: Public Company

Valuation: Public Company (Market Cap in USD)

Funding: IPO / Publicly Listed

Headquarters: San Francisco, United States

Founded: 2004

Glassdoor: 3.8

Website LinkedIn