Customer Support Specialist

Aon
Providence
Workplace: HybridFull timeUSD 50,000 - 55,000 annuallyFunction: Customer Support (Service Desk)Education: high_schoolSkills: ["Communication","Interpersonal skills","Customer service","Multitasking","Attention to detail"]

Handle inbound and outbound customer communications for health insurance and benefits, billing services, and enrollment support. Assist customers with online enrollment portals and billing systems, troubleshoot accounts across multiple carrier platforms, and provide policy and benefit information. Manage documentation and data entry in internal systems, monitor and resolve customer service issues, and collaborate with other departments to address complex cases while meeting quality and productivity standards.

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FursaFursa
Aon
Aon
10 hours ago

Customer Support Specialist

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Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI
Last checked: 2 hours agoStatus: Live
Reposted: similar role first listed 1 month ago

Job Summary

Handle inbound and outbound customer communications for health insurance and benefits, billing services, and enrollment support. Assist customers with online enrollment portals and billing systems, troubleshoot accounts across multiple carrier platforms, and provide policy and benefit information. Manage documentation and data entry in internal systems, monitor and resolve customer service issues, and collaborate with other departments to address complex cases while meeting quality and productivity standards.
Location: Providence
Workplace: Hybrid
Employment Type: Full time
Job Function: Customer Support (Service Desk)
Seniority: Entry level

Key Responsibilities

  • •Field incoming calls regarding health insurance and benefits, billing services, and general questions.
  • •Conduct outbound calls to clients as needed in support of business activities.
  • •Help customers navigate online enrollment portals and billing systems and troubleshoot accounts across carrier systems.
  • •Respond quickly and accurately to customer inquiries and provide policy and benefit information across multi-carrier plans.
  • •Maintain documentation, monitor delegated issues for timely resolution, and meet productivity, schedule, and quality standards.

Pay and Benefits

Salary: USD 50,000 - 55,000 annually
Perks:Paid Leave401k

Key Requirements

  • •High school diploma required.
  • •Proven administrative and customer service experience.
  • •Familiarity with insurance and employee benefits (plus).
  • •Familiarity with CRM systems and practices, including Salesforce (plus).
  • •Strong communication skills and the ability to multitask with attention to detail.
Experience:InsuranceEmployee benefitsCRM
Education:High School
Skills:CommunicationInterpersonal skillsCustomer serviceMultitaskingAttention to detail
Languages:English
Tech Stack:Microsoft OfficeWordExcelOutlookSalesforceCRMOnline enrollment portalsBilling systemsData entry systems

Company Brief

Aon
Global professional services firm providing risk, retirement, human resources, and insurance brokerage solutions to clients worldwide, including consulting, reinsurance, and data-driven risk management services.
Industry: Insurance
Company Size: Enterprise (1,001+ employees)
Revenue: USD 1B+
Growth: Public Company
Valuation: Public Company (Market Cap in USD)
Funding: IPO / Publicly Listed
Headquarters: London, United Kingdom
Founded: 1982
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