Sales Support Representative- Industrial PVF

Ferguson
Charlotte
Workplace: OnsiteFull timeUSD 18.71 - 29.92 hourlyFunction: SalesExperience: 1-3 yearsSkills: ["Customer-focused","Relationship building","Upselling","Decision-making","Fast-paced follow-through"]

Support customers for industrial PVF needs by partnering with Sales associates to identify the right products and solutions. Provide personalized service through timely quotations and accurate sales orders, coordinate deliveries, and handle incoming sales calls. Use CRM and phone systems to manage inquiries and resolve customer concerns. Help in a fast-paced environment while learning product knowledge through an initial warehouse training period.

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FursaFursa
Ferguson
Ferguson
6 hours ago

Sales Support Representative- Industrial PVF

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Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI
Last checked: 6 hours agoStatus: Live
Reposted: similar role first listed 1 week ago

Job Summary

Support customers for industrial PVF needs by partnering with Sales associates to identify the right products and solutions. Provide personalized service through timely quotations and accurate sales orders, coordinate deliveries, and handle incoming sales calls. Use CRM and phone systems to manage inquiries and resolve customer concerns. Help in a fast-paced environment while learning product knowledge through an initial warehouse training period.
Location: Charlotte
Workplace: Onsite
Employment Type: Full time
Job Function: Sales
Seniority: Mid level

Key Responsibilities

  • •Work with Sales associates to support customer needs by determining best products and solutions.
  • •Provide personalized customer service through timely quotations and accurate sales orders.
  • •Coordinate deliveries on behalf of customers.
  • •Answer sales calls for general information and address/resolve customer concerns or questions.
  • •Use CRM and phone systems effectively to manage customer interactions.

Pay and Benefits

Salary: USD 18.71 - 29.92 hourly
Perks:Health InsuranceDentalVisionPaid LeaveLife Insurance401kParental Leave

Key Requirements

  • •1-3 years of sales and/or customer service experience.
  • •Preferred: 1-3 years of Industrial Pipes, Valves and Fitting knowledge.
  • •Highly preferred: Trilogee knowledge.
  • •Exhibit strong sales skills, including the ability to upsell.
  • •Proven ability to respond quickly to customer needs and make timely decisions, including follow-through in a fast-paced environment.
Experience:1-3 yearsIndustrialPipes valves and fittingsCustomer serviceSales
Skills:Customer-focusedRelationship buildingUpsellingDecision-makingFast-paced follow-through
Tech Stack:CRMPhone systemMicrosoft OfficeTrilogee

Company Brief

Ferguson
A major distributor of plumbing, HVAC, waterworks, and industrial products serving residential and commercial construction, maintenance, and repair customers across North America through branches, showrooms, and digital channels.
Industry: Wholesale & Distribution
Company Size: Enterprise (1,001+ employees)
Revenue: USD 1B+
Growth: Public Company
Valuation: Public Company (Market Cap in USD)
Funding: IPO / Publicly Listed
Headquarters: Newport News, United States
Founded: 1887
WebsiteLinkedIn