Provider Support Coordinator

Sailor Health
Canada
Workplace: RemoteFull timeFunction: Executive & General ManagementSkills: ["Extremely organized","Proactive","Sound judgment","Empathetic communication","Customer service"]

Serve as the dedicated first point of contact for Sailor Health’s provider network, handling real-time calls and inbound emails for provider support, caseload and matching questions, and tech troubleshooting. Track and resolve open provider requests through completion, escalate items outside scope, and proactively reach out to providers to understand needs and improve support. Deliver warm, solutions-first customer service that helps clinicians deliver better mental health outcomes for older adults.

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FursaFursa
Sailor Health
Sailor Health
1 day ago

Provider Support Coordinator

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Last checked: 2 hours agoStatus: Live

Job Summary

Serve as the dedicated first point of contact for Sailor Health’s provider network, handling real-time calls and inbound emails for provider support, caseload and matching questions, and tech troubleshooting. Track and resolve open provider requests through completion, escalate items outside scope, and proactively reach out to providers to understand needs and improve support. Deliver warm, solutions-first customer service that helps clinicians deliver better mental health outcomes for older adults.
Location: Canada
Workplace: Remote
Employment Type: Full time
Job Function: Executive & General Management

Key Responsibilities

  • •Manage provider email support as the first point of contact for provider support, caseload questions, tech troubleshooting, provider-patient matching, and payroll/benefits questions (escalating what’s outside scope).
  • •Answer provider calls in real time for logistical, technical, or patient-related issues as they arise.
  • •Track and resolve every open item through completion by maintaining up-to-date records of outstanding requests, holds, and follow-ups.
  • •Proactively reach out to providers to check in, understand needs, and identify ways Sailor Health can better support their work and caseloads.
  • •Deliver outstanding customer service to providers by representing Sailor Health with warmth, professionalism, and a solutions-first mindset.

Key Requirements

  • •Extremely organized with strong follow-through to ensure nothing remains unresolved without a plan to close it out.
  • •Proactive and comfortable working through ambiguity by creating structure when processes are unclear.
  • •Sound judgment on urgency and ownership to determine what must be handled immediately versus escalated.
  • •Warm, empathetic communication skills for clear, kind, professional interactions with providers.
  • •Ability to manage provider support workflows across email and real-time calls while staying accountable for resolution.
Skills:Extremely organizedProactiveSound judgmentEmpathetic communicationCustomer service

Company Brief

Sailor Health
Sailor Health is a digital health company delivering virtual healthcare services and care management solutions, focused on improving patient access, coordination, and outcomes through telemedicine and integrated care programs.
Industry: HealthTech
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