Zipline

1 month ago

Account Manager

✓ Verified Job

Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI

Last checked: 16 hours agoStatus: Live

Job Summary

Own and grow assigned customer relationships by leading onboarding, adoption, renewals, and expansion. Serve as the primary point of contact and the internal voice of the customer, partnering with Implementation, Support, Product, and technical stakeholders to ensure lasting value. Track customer health and churn risk using usage and performance data, advise on best practices, and drive ROI-focused account strategies. Support marketing with customer stories and assets.

Location: Spain

Workplace: Remote

Employment Type: Full time

Job Function: Customer Success & Account Management

Seniority: Mid level

Key Responsibilities

•Support/lead onboarding for new customers and ensure successful Zipline launches.
•Serve as the primary point of contact and the voice of the customer within Zipline.
•Build relationships with executive sponsors and operational stakeholders, understanding goals and decision-making structures.
•Own customer health, renewal readiness, churn-risk identification, and mitigation; drive expansion opportunities.
•Use customer goals, usage data, reporting, and performance metrics to drive adoption, quantify ROI, and inform account strategy.

Pay and Benefits

Salary: EUR 42,406 - 51,829 annually

Equity and Bonus:Equity

Perks:Remote WorkHealth InsuranceDentalVisionEquityLearning BudgetPaid Leave

Key Requirements

•4+ years of experience managing customer accounts in a B2B SaaS environment, including ownership of renewals and expansion opportunities.
•Retail experience preferred, particularly in store operations or headquarters environments.
•Exceptional communication and writing skills, with the ability to influence stakeholders and translate complex concepts into clear guidance.
•Bilingual (Italian/English preferred); Spanish, French, or German is a plus.
•Strong analytical and project-management skills, including experience supporting onboarding/implementation processes such as SSO and training.

Experience:4+ yearsB2B SaaSRetail

Skills:CommunicationPresentationListeningWritingRelationship-buildingCollaborationAnalytical thinkingProject managementSelf-motivationRetention managementInitiative

Languages:ItalianEnglishSpanishFrenchGerman

Tech Stack:SSOReportingUdemy BusinessAI

Company Brief

Zipline

Provides talent acquisition software and recruiting workflow tools for hiring teams. The platform appears focused on helping organizations source, track, and manage candidates more efficiently.

Industry: HR Tech

Website

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Zipline

1 month ago

Account Manager

✓ Verified Job

Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI

Last checked: 16 hours agoStatus: Live

Job Summary

Location: Spain

Workplace: Remote

Employment Type: Full time

Job Function: Customer Success & Account Management

Seniority: Mid level

Key Responsibilities

•Support/lead onboarding for new customers and ensure successful Zipline launches.
•Serve as the primary point of contact and the voice of the customer within Zipline.
•Build relationships with executive sponsors and operational stakeholders, understanding goals and decision-making structures.
•Own customer health, renewal readiness, churn-risk identification, and mitigation; drive expansion opportunities.
•Use customer goals, usage data, reporting, and performance metrics to drive adoption, quantify ROI, and inform account strategy.

Pay and Benefits

Salary: EUR 42,406 - 51,829 annually

Equity and Bonus:Equity

Perks:Remote WorkHealth InsuranceDentalVisionEquityLearning BudgetPaid Leave

Key Requirements

•4+ years of experience managing customer accounts in a B2B SaaS environment, including ownership of renewals and expansion opportunities.
•Retail experience preferred, particularly in store operations or headquarters environments.
•Exceptional communication and writing skills, with the ability to influence stakeholders and translate complex concepts into clear guidance.
•Bilingual (Italian/English preferred); Spanish, French, or German is a plus.
•Strong analytical and project-management skills, including experience supporting onboarding/implementation processes such as SSO and training.

Experience:4+ yearsB2B SaaSRetail

Skills:CommunicationPresentationListeningWritingRelationship-buildingCollaborationAnalytical thinkingProject managementSelf-motivationRetention managementInitiative

Languages:ItalianEnglishSpanishFrenchGerman

Tech Stack:SSOReportingUdemy BusinessAI

Company Brief

Zipline

Provides talent acquisition software and recruiting workflow tools for hiring teams. The platform appears focused on helping organizations source, track, and manage candidates more efficiently.

Industry: HR Tech

Website