Contact Center Specialist I

First Interstate BancSystem
Boise
Workplace: OnsiteFull timeFunction: Customer Support (Service Desk)Education: high_schoolSkills: ["Empathy","Problem-solving","Relationship building","Attention to detail","Stress tolerance"]

Handle inbound calls for the client base and provide assistance with financial questions during hours of operation. Support both internal and external inquiries, including general questions and more complex financial transactions, while delivering high-quality customer service to build loyalty. Use bank systems and a CRM tool to document interactions, maintain account support, complete required annual and compliance training, and help onboard new team members.

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First Interstate BancSystem
First Interstate BancSystem
1 month ago

Contact Center Specialist I

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Source: Company careers pageValidated by: Fursa AI
Last checked: 20 hours agoStatus: Live

Job Summary

Handle inbound calls for the client base and provide assistance with financial questions during hours of operation. Support both internal and external inquiries, including general questions and more complex financial transactions, while delivering high-quality customer service to build loyalty. Use bank systems and a CRM tool to document interactions, maintain account support, complete required annual and compliance training, and help onboard new team members.
Location: Boise
Workplace: Onsite
Employment Type: Full time
Job Function: Customer Support (Service Desk)
Seniority: Entry level

Key Responsibilities

  • •Support daily incoming calls and client interactions in a flexible work environment.
  • •Answer general inquiries and assist with complex financial transactions.
  • •Provide outstanding customer service to internal and external clients to drive loyalty and repeat business.
  • •Use bank systems and a CRM tool to document interactions and support account maintenance.
  • •Complete annual and compliance training and mentor/support new team members as needed.

Pay and Benefits

Perks:Paid LeaveChild Care

Key Requirements

  • •High school diploma or GED required.
  • •Minimum 6–12 months in a relevant role, or equivalent education/experience.
  • •Previous experience in banking or a call/contact center is strongly preferred.
  • •Thorough understanding of banking products and services.
  • •Ability to balance multiple tasks, communicate accurately, and follow bank policies and procedures.
Experience:BankingCall centerCustomer service
Education:High School
Skills:EmpathyProblem-solvingRelationship buildingAttention to detailStress tolerance
Tech Stack:CRM

Company Brief

First Interstate BancSystem
Regional bank holding company providing consumer, business, and commercial banking services through branches across the Mountain West and Pacific Northwest. Offers deposit accounts, lending, treasury management, and wealth services.
Industry: Banking
Company Size: Enterprise (1,001+ employees)
Revenue: USD 1B+
Growth: Public Company
Valuation: Public Company (Market Cap in USD)
Funding: IPO / Publicly Listed
Headquarters: Billings, United States
Founded: 1971
WebsiteLinkedIn