Remote Chat Support Representative

Qureos
Anywhere
Workplace: RemoteFull timeFunction: Solutions Engineering & Sales EngineeringSkills: ["Multitasking","Organization","Problem-solving","Attention to detail","Time management","Communication"]

Provide customer support for shipments, services, billing, and account questions via live chat, email, and other digital channels. Resolve inquiries, research issues, and escalate complex concerns to the right teams, ensuring timely follow-up. Manage multiple chat conversations, document interactions in the CRM, assist with account updates and portal access, and meet response and satisfaction performance metrics while staying current on company policies and tools.

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FursaFursa
Qureos
Qureos
3 weeks ago

Remote Chat Support Representative

✓ Verified Job

Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI
Last checked: 22 hours agoStatus: Live
Reposted: first listed 2 weeks ago

Job Summary

Provide customer support for shipments, services, billing, and account questions via live chat, email, and other digital channels. Resolve inquiries, research issues, and escalate complex concerns to the right teams, ensuring timely follow-up. Manage multiple chat conversations, document interactions in the CRM, assist with account updates and portal access, and meet response and satisfaction performance metrics while staying current on company policies and tools.
Location: Anywhere
Workplace: Remote
Employment Type: Full time
Job Function: Solutions Engineering & Sales Engineering

Key Responsibilities

  • •Provide professional customer support through live chat, email, and digital communication platforms.
  • •Respond promptly and accurately to customer inquiries about shipments, services, billing, orders, and account information.
  • •Maintain multiple chat conversations simultaneously while delivering personalized support.
  • •Research customer concerns and provide timely, accurate solutions; escalate complex issues when needed.
  • •Document customer interactions in the CRM and coordinate with internal departments to resolve issues.

Pay and Benefits

Perks:Health InsuranceDentalVision401kPaid LeaveRemote Training

Key Requirements

  • •High school diploma or equivalent (Associate's or Bachelor's degree preferred).
  • •Previous experience in customer service or live chat support (call center/administrative support preferred).
  • •Excellent written communication and typing accuracy; at least 45 words per minute with high accuracy.
  • •Strong multitasking, organizational, and problem-solving skills with attention to detail.
  • •Experience with Microsoft Office 365 (Outlook, Word, Excel) and ability to learn new software; reliable high-speed internet and a dedicated home workspace.
Experience:Customer serviceCall centerLogisticsTransportationSupply chainE-commerce
Skills:MultitaskingOrganizationProblem-solvingAttention to detailTime managementCommunication
Tech Stack:Microsoft Office 365OutlookWordExcelCRMWeb-based applications

Company Brief

Qureos
Provides an AI-powered hiring and recruitment platform that helps employers source, screen, and match candidates faster. The product is designed to streamline talent acquisition and reduce time spent on repetitive recruiting tasks.
Industry: HR Tech
Company Size: Medium (51 to 250 employees)
Growth: Growth Stage Startup
Headquarters: Dubai, United Arab Emirates
Founded: 2019
WebsiteLinkedIn