Amazon Connect, Principal Consultant

TTEC Digital
London
Workplace: RemoteFull timeFunction: Consulting & AdvisoryExperience: 5+ yearsEducation: bachelorsSkills: ["Architecture guidance","Technical communication","Documentation","Cross-functional collaboration","Agile execution"]

Design and implement Amazon Connect contact flows, routing logic, and IVR for voice and digital channels. Build and deploy serverless integrations on AWS (Lambda, API Gateway, DynamoDB, Kinesis) and automate repeatable infrastructure with Terraform/CloudFormation and CI/CD. Support enterprise rollouts across countries and languages, contribute to WFM forecasting and reporting integrations, and deliver reusable runbooks and technical guidance to client and programme teams.

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FursaFursa
TTEC Digital
TTEC Digital
4 days ago

Amazon Connect, Principal Consultant

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Last checked: 15 hours agoStatus: Live

Job Summary

Design and implement Amazon Connect contact flows, routing logic, and IVR for voice and digital channels. Build and deploy serverless integrations on AWS (Lambda, API Gateway, DynamoDB, Kinesis) and automate repeatable infrastructure with Terraform/CloudFormation and CI/CD. Support enterprise rollouts across countries and languages, contribute to WFM forecasting and reporting integrations, and deliver reusable runbooks and technical guidance to client and programme teams.
Location: London
Workplace: Remote
Employment Type: Full time
Job Function: Consulting & Advisory
Seniority: Sr. Manager level

Key Responsibilities

  • •Design and build Amazon Connect contact flows, routing logic, and IVR for voice and digital channels.
  • •Create serverless AWS integrations connecting Amazon Connect to backend systems, using Lambda, API Gateway, DynamoDB, and Kinesis.
  • •Deliver infrastructure as code with Terraform/CloudFormation and CI/CD-driven deployments across environments.
  • •Support multi-country go-live rollouts and Amazon Connect instance configuration for scaling.
  • •Produce reusable technical documentation and runbooks, and partner with client stakeholders on design workshops and solution reviews.

Pay and Benefits

Perks:Health InsuranceDentalVisionIncome ProtectionFlexible TimeWellness Stipend

Key Requirements

  • •5+ years of hands-on software development or cloud engineering experience.
  • •Production experience with Python or Node.js for cloud deployments.
  • •Experience delivering multiple Amazon Connect implementations (contact flows, integrations, routing/telephony, and production support).
  • •Proficiency with AWS services including Lambda, API Gateway, DynamoDB, and IAM, plus CloudFormation or Terraform and CI/CD.
  • •Ability to work in cross-functional Agile teams in a complex enterprise environment.
Experience:5+ yearsEnterprise softwareCloud engineeringContact centerServerless
Education:Bachelor's
Skills:Architecture guidanceTechnical communicationDocumentationCross-functional collaborationAgile execution
Certifications:AWS Solutions Architect AssociateAWS Solutions Architect Professional
Tech Stack:Amazon ConnectAWS LambdaPythonNode.jsAPI GatewayDynamoDBKinesisCloudFormationTerraformS3CloudWatchIAMREST APIsCI/CDGitContact LensLexIVRWFMPega CRM

Eligibility

Work Authorization:Authorization required. Sponsorship not provided.

Company Brief

TTEC Digital
Provides digital customer experience consulting, technology and managed services, delivering CX platforms, automation, analytics, and design to help enterprises transform customer engagement across channels.
Industry: Consulting
Company Size: Enterprise (1,001+ employees)
Revenue: USD 1B+
Growth: Public Company
Valuation: Public Company (Market Cap in USD)
Funding: IPO / Publicly Listed
Headquarters: Englewood, United States
WebsiteLinkedIn