客服实习生

Sika
Wuhan
Workplace: OnsiteInternshipFunction: Customer Support (Service Desk)Education: associatesSkills: ["Communication","Teamwork","Problem-solving"]

Internship in Sika's APAC Chinese customer service team focusing on order processing, demand planning support, and logistics coordination. You'll process regional sales orders, track and resolve order issues, collect monthly demand data, coordinate product allocations with factories, and keep sales informed about supply status.

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FursaFursa
Sika
Sika
4 months ago

客服实习生

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Job Summary

Internship in Sika's APAC Chinese customer service team focusing on order processing, demand planning support, and logistics coordination. You'll process regional sales orders, track and resolve order issues, collect monthly demand data, coordinate product allocations with factories, and keep sales informed about supply status.
Location: Wuhan
Workplace: Onsite
Employment Type: Internship · 12 months
Job Function: Customer Support (Service Desk)
Seniority: Intern level

Key Responsibilities

  • •Receive, review, and process sales orders for the assigned region in a timely and accurate manner.
  • •Track order status and coordinate resolution of issues such as information errors, shipping delays, and logistics problems.
  • •Collect and summarize monthly product demand plans for the region and perform initial整理 and统计.
  • •Coordinate product allocations and return arrangements with factory planning departments and monitor pick-up progress.
  • •Provide feedback on supply状况 to the sales team and assist in addressing stockouts or supply fluctuations.

Key Requirements

  • •Diploma or higher; proficient in MS Office (Word, Excel) and basic computer skills with strong logical thinking.
  • •Mandarin fluency with clear communication skills.
  • •Strong learning ability, adaptability to new systems/processes, and good teamwork.
  • •Detail-oriented, responsible, and diligent attitude.
  • •Experience with order processing or supply chain is a plus.
Experience:Building materials
Education:Associate's
Skills:CommunicationTeamworkProblem-solving
Languages:Chinese (Simplified)
Tech Stack:Microsoft OfficeExcelWord

Company Brief

Sika
Global specialty chemicals company supplying systems and products for bonding, sealing, damping, reinforcing and protecting in the construction and industrial sectors. Offers adhesives, sealants, concrete admixtures, and roofing systems worldwide.
Industry: Chemical Manufacturing
Company Size: Enterprise (1,001+ employees)
Revenue: USD 1B+
Growth: Public Company
Valuation: Public Company (Market Cap in USD)
Funding: IPO / Publicly Listed
Headquarters: Baar, Switzerland
Founded: 1910
WebsiteLinkedIn