Customer Service Representative (Maumee, OH, US, 43537)

Crh
United States
Workplace: OnsiteFull timeFunction: Customer Support (Service Desk)Experience: 1-3 yearsEducation: high_schoolSkills: ["Multitasking","Customer service","Attention to detail","Problem-solving","Professional communication"]

Take incoming calls and intake/verify orders through a centralized call center (up to 450 per day). Process COD orders and credit card charges, schedule and dispatch daily deliveries, record accurate delivery/product details in dispatch systems, and negotiate delivery times with customers. Support drivers by navigating GPS tools and local delivery areas, escalate issues as they arise, and operate effectively in high-volume, multitasking conditions while following safety and company policies.

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Crh
Crh
1 day ago

Customer Service Representative (Maumee, OH, US, 43537)

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Source: Company careers pageValidated by: Fursa AI
Last checked: 4 hours agoStatus: Live

Job Summary

Take incoming calls and intake/verify orders through a centralized call center (up to 450 per day). Process COD orders and credit card charges, schedule and dispatch daily deliveries, record accurate delivery/product details in dispatch systems, and negotiate delivery times with customers. Support drivers by navigating GPS tools and local delivery areas, escalate issues as they arise, and operate effectively in high-volume, multitasking conditions while following safety and company policies.
Location: United States
Workplace: Onsite
Employment Type: Full time
Job Function: Customer Support (Service Desk)
Seniority: Entry level

Key Responsibilities

  • •Intake and verify customer orders via a centralized call center with call volumes up to 450 per day.
  • •Schedule daily deliveries, dispatch appropriate drivers, and control driver levels to meet demand while supporting safety and efficiency goals.
  • •Process credit card charges and quote COD orders, while recording accurate delivery and product information in Command Dispatch Systems.
  • •Negotiate delivery times with customers and schedule/dispatch while escalating developing issues as they arise.
  • •Work overtime and varying shifts (including early mornings, late afternoons, Saturdays) and be willing to travel/work away from home when required.

Pay and Benefits

Perks:Health InsuranceDentalDisabilityRetirement SavingsWellness Stipend

Key Requirements

  • •High school diploma (GED acceptable) or 1–3 years related experience/training, or equivalent combination.
  • •1–3 years related experience with an ability to read and interpret documents such as safety rules, DOT regulations, and procedure manuals.
  • •Proficient with Windows and Microsoft Office (Excel, Word, PowerPoint) plus exceptional typing and dictation skills.
  • •Ability to multitask and perform in high call volume situations while handling orders, schedules, and dispatch information accurately.
  • •Ability to navigate GPS systems and understand local delivery areas to assist drivers and determine travel time and best plant locations.
Experience:1-3 yearsTransportationConstructionReady mix
Education:High School
Skills:MultitaskingCustomer serviceAttention to detailProblem-solvingProfessional communication
Languages:English
Tech Stack:WindowsExcelWordPowerPointGPSCommand Dispatch Systems

Company Brief

Crh
Global building materials business supplying aggregates, cement, asphalt, ready-mixed concrete, and construction products and services to the construction industry across Europe, North America and other markets.
Industry: Building Materials
Company Size: Enterprise (1,001+ employees)
Revenue: USD 1B+
Growth: Public Company
Valuation: Public Company (Market Cap in USD)
Funding: IPO / Publicly Listed
Headquarters: Dublin, Ireland
Founded: 1970
WebsiteLinkedIn