Sephora

1 month ago

Tech Ops & Support Manager (Dubai, AE)

✓ Verified Job

Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI

Last checked: 7 hours agoStatus: Live

Job Summary

Lead end-user computing and workplace technology support for Sephora Middle East across Stores and HQ in Dubai, overseeing day-to-day service delivery, local IT teams and partners, and continuous improvement to meet Sephora/LVMH standards. Drive governance, stakeholder communication, and a strong customer-first support culture while managing lifecycle activities, vendor relationships, and service performance.

Location: Dubai

Workplace: Onsite

Employment Type: Full time

Job Function: Sales

Seniority: Manager level

Key Responsibilities

•Own end-user support operating model for Stores and HQ across Middle East, including prioritization, escalation governance, and service quality.
•Lead and coach Local IT teams across countries to ensure consistent standards and a customer-first culture.
•Manage onboarding/offboarding, moves/changes, and ensure timely delivery and access readiness across markets.
•Oversee the workplace technology lifecycle (forecasting, renewals, replacements, upgrades) and coordinate with Local IT teams and suppliers.
•Oversee procurement and vendor governance for workplace technology services and equipment, including supplier performance and cost optimization.

Key Requirements

•10+ years of experience in managing IT operations and support, with at least 5 years in Retail and/or multi-site operations; Middle East experience is a strong advantage.
•Bachelor’s degree or equivalent.
•Fluent in English; Arabic and French are a plus.
•Strong stakeholder management and vendor governance experience.
•Proficiency in IT service management practices (incident, problem, change) and asset lifecycle management.

Experience:10+ yearsRetailIT operationsEnd-user supportMulti-siteMiddle East

Education:Bachelor's

Skills:LeadershipStakeholder managementCommunicationProblem-solving

Languages:EnglishArabic

Company Brief

Sephora

Global retailer of cosmetics, skincare, fragrance and beauty accessories operating physical stores and e-commerce. Sephora offers multi-brand product assortments, in-store services, and digital experiences and is a subsidiary of LVMH.

Industry: Omnichannel Retail

Company Size: Enterprise (1,001+ employees)

Growth: Established Company

Headquarters: Paris, France

Founded: 1969

Website LinkedIn

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Sephora

1 month ago

Tech Ops & Support Manager (Dubai, AE)

✓ Verified Job

Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI

Last checked: 7 hours agoStatus: Live

Job Summary

Location: Dubai

Workplace: Onsite

Employment Type: Full time

Job Function: Sales

Seniority: Manager level

Key Responsibilities

•Own end-user support operating model for Stores and HQ across Middle East, including prioritization, escalation governance, and service quality.
•Lead and coach Local IT teams across countries to ensure consistent standards and a customer-first culture.
•Manage onboarding/offboarding, moves/changes, and ensure timely delivery and access readiness across markets.
•Oversee the workplace technology lifecycle (forecasting, renewals, replacements, upgrades) and coordinate with Local IT teams and suppliers.
•Oversee procurement and vendor governance for workplace technology services and equipment, including supplier performance and cost optimization.

Key Requirements

•10+ years of experience in managing IT operations and support, with at least 5 years in Retail and/or multi-site operations; Middle East experience is a strong advantage.
•Bachelor’s degree or equivalent.
•Fluent in English; Arabic and French are a plus.
•Strong stakeholder management and vendor governance experience.
•Proficiency in IT service management practices (incident, problem, change) and asset lifecycle management.

Experience:10+ yearsRetailIT operationsEnd-user supportMulti-siteMiddle East

Education:Bachelor's

Skills:LeadershipStakeholder managementCommunicationProblem-solving

Languages:EnglishArabic

Company Brief

Sephora

Industry: Omnichannel Retail

Company Size: Enterprise (1,001+ employees)

Growth: Established Company

Headquarters: Paris, France

Founded: 1969

Website LinkedIn