Direct Retail Operations Executive

Drive customer-facing sales and premium product demonstrations in Dyson’s flagship store, welcoming visitors and tailoring recommendations to their needs. Resolve product enquiries and after-sales issues through basic diagnostics, repairs, exchanges, and returns, while managing cases and follow-ups. Support operational excellence by handling customer records and service requests in systems like Salesforce, assisting with stock and replenishment, and maintaining safe, well-presented displays. Collaborate to improve the customer journey and store performance.