Client Success Implementation Manager

Fever Up
Paris
Workplace: HybridFull timeFunction: Customer Success & Account ManagementSkills: ["Troubleshooting","Relationship building","Cross-functional collaboration","Customer focus","Proactive problem-solving"]

Own a portfolio of client accounts as the main point of contact and trusted advisor, helping customers maximize value from the Onebox platform. Guide clients through onboarding, training, and ongoing optimization while proactively managing requests such as incident resolution, platform configuration, and data exports. Partner with Sales, Product, Tech, and Design to ensure a seamless client experience, drive retention and account expansion, and support on-site operations during live events when needed.

Loading

Loading job details...

Preparing the role view and application actions.

FursaFursa
Fever Up
Fever Up
9 months ago

Client Success Implementation Manager

✓ Verified Job

Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI
Last checked: 3 hours agoStatus: Live

Job Summary

Own a portfolio of client accounts as the main point of contact and trusted advisor, helping customers maximize value from the Onebox platform. Guide clients through onboarding, training, and ongoing optimization while proactively managing requests such as incident resolution, platform configuration, and data exports. Partner with Sales, Product, Tech, and Design to ensure a seamless client experience, drive retention and account expansion, and support on-site operations during live events when needed.
Location: Paris
Workplace: Hybrid
Employment Type: Full time
Job Function: Customer Success & Account Management

Key Responsibilities

  • •Own a portfolio of client accounts as the main point of contact and trusted advisor to drive long-term value.
  • •Provide technical support, platform usage guidance, and troubleshooting for clients.
  • •Manage daily client requests, including incident resolution, platform configuration, and data exports.
  • •Deliver onboarding, training, and ongoing optimization to help clients maximize value from the Onebox platform.
  • •Collaborate with Sales, Tech, Product, and Design to ensure seamless client experience and support retention and account expansion.
Travel: Low travel

Pay and Benefits

Perks:Paid LeaveHealth InsuranceMeal AllowanceLearning BudgetCommuter Benefits

Key Requirements

  • •Experience in customer support, ideally in a SaaS environment.
  • •Confident troubleshooting technical issues with a hands-on mindset.
  • •Fluent in French, English, and Spanish (written and spoken).
  • •Tech-savvy and detail-oriented, focused on client experience and proactive support.
  • •Valid driver’s license for occasional on-site support.
Experience:SaaSCustomer support
Skills:TroubleshootingRelationship buildingCross-functional collaborationCustomer focusProactive problem-solving
Licenses:Driver’s license
Languages:FrenchEnglishSpanish

Company Brief

Fever Up
Fever is a global events discovery and ticketing platform that curates and sells experiences, from immersive theatre and pop-ups to concerts and local activities, helping venues and organizers reach audiences worldwide.
Industry: Events & Live Entertainment
Company Size: Large (251 to 1,000 employees)
Growth: Scaleup
Headquarters: Madrid, Spain
Founded: 2011
WebsiteLinkedIn