Fever Up

7 months ago

Client Success Implementation Manager

✓ Verified Job

Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI

Last checked: 6 hours agoStatus: Live

Job Summary

Own a portfolio of client accounts as the main contact and trusted advisor. Guide clients from onboarding through optimization, ensuring maximum value from the Onebox platform, driving retention and account expansion. Collaborate with Sales, Product and Tech to deliver a seamless client experience and support on-site during live events when needed.

Location: Paris

Workplace: Hybrid

Employment Type: Full time

Job Function: Customer Success & Account Management

Seniority: Manager level

Key Responsibilities

•Be the go-to person for clients when it comes to technical support, platform usage, and troubleshooting.
•Manage daily client requests, from incident resolution to platform configuration and data exports.
•Provide onboarding, training, and ongoing support to help clients get the most out of our ticketing platform.
•Collaborate closely with internal teams (Sales, Tech, Product, Design) to ensure a seamless client experience.
•Support on-site operations during live events when needed.

Pay and Benefits

Perks:Health InsuranceMeal TicketsCommuter BenefitsWellness StipendHybrid RemoteEnglish Lessons

Key Requirements

•Experience in customer support, ideally in a SaaS environment.
•Confident troubleshooting technical issues with a hands-on mindset.
•Fluent in French and English (written and spoken); Spanish is a plus.
•Tech-savvy, detail-oriented, and focused on client experience.
•Valid driver’s license for occasional on-site support.

Experience:SaaSTicketingLive eventsEntertainmentTech platform

Skills:CommunicationProblem-solvingCustomer-facingTechnical troubleshootingCross-functional collaboration

Languages:FrenchEnglishSpanish

Tech Stack:OneboxNetworksTicketing platformsEvent tech

Company Brief

Fever Up

Fever is a global events discovery and ticketing platform that curates and sells experiences, from immersive theatre and pop-ups to concerts and local activities, helping venues and organizers reach audiences worldwide.

Industry: Events & Live Entertainment

Company Size: Large (251 to 1,000 employees)

Growth: Scaleup

Headquarters: Madrid, Spain

Founded: 2011

Website LinkedIn

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Fever Up

7 months ago

Client Success Implementation Manager

✓ Verified Job

Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI

Last checked: 6 hours agoStatus: Live

Job Summary

Location: Paris

Workplace: Hybrid

Employment Type: Full time

Job Function: Customer Success & Account Management

Seniority: Manager level

Key Responsibilities

•Be the go-to person for clients when it comes to technical support, platform usage, and troubleshooting.
•Manage daily client requests, from incident resolution to platform configuration and data exports.
•Provide onboarding, training, and ongoing support to help clients get the most out of our ticketing platform.
•Collaborate closely with internal teams (Sales, Tech, Product, Design) to ensure a seamless client experience.
•Support on-site operations during live events when needed.

Pay and Benefits

Perks:Health InsuranceMeal TicketsCommuter BenefitsWellness StipendHybrid RemoteEnglish Lessons

Key Requirements

•Experience in customer support, ideally in a SaaS environment.
•Confident troubleshooting technical issues with a hands-on mindset.
•Fluent in French and English (written and spoken); Spanish is a plus.
•Tech-savvy, detail-oriented, and focused on client experience.
•Valid driver’s license for occasional on-site support.

Experience:SaaSTicketingLive eventsEntertainmentTech platform

Skills:CommunicationProblem-solvingCustomer-facingTechnical troubleshootingCross-functional collaboration

Languages:FrenchEnglishSpanish

Tech Stack:OneboxNetworksTicketing platformsEvent tech

Company Brief

Fever Up

Industry: Events & Live Entertainment

Company Size: Large (251 to 1,000 employees)

Growth: Scaleup

Headquarters: Madrid, Spain

Founded: 2011

Website LinkedIn