IT Senior Operations & Support Engineer - Middleware support

Emirates Group
Dubai
Workplace: OnsiteFull timeFunction: Solutions Engineering & Sales EngineeringExperience: 2+ yearsEducation: bachelorsSkills: []

Join Emirates Group IT as an IT Senior Operations & Support Engineer focused on middleware, incident management, and continuous improvement. You’ll analyze and resolve Level 1/2 incidents, collaborate with internal teams and vendors, utilize ITSM tools, and contribute to automation and observability to ensure service levels and rapid incident resolution in a 24/7 Operations Command Center.

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FursaFursa
Emirates Group
Emirates Group
4 months ago

IT Senior Operations & Support Engineer - Middleware support

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Source: Company careers pageValidated by: Fursa AI
Last checked: 40 minutes agoStatus: Live

Job Summary

Join Emirates Group IT as an IT Senior Operations & Support Engineer focused on middleware, incident management, and continuous improvement. You’ll analyze and resolve Level 1/2 incidents, collaborate with internal teams and vendors, utilize ITSM tools, and contribute to automation and observability to ensure service levels and rapid incident resolution in a 24/7 Operations Command Center.
Location: Dubai
Workplace: Onsite
Employment Type: Full time
Job Function: Solutions Engineering & Sales Engineering

Key Responsibilities

  • •Address customer issues and resolve Level 1 and Level 2 incidents for Emirates Group Systems, ensuring minimal downtime and alignment with KPIs. Collaborate with internal teams and external vendors to diagnose and resolve technical issues efficiently.
  • •Utilise ITSM tools such as ServiceNow, Zendesk, or similar platforms to manage incidents, problems, assets, and change processes effectively.
  • •Perform root cause analysis of reported incidents and recurring technical issues, conduct performance assessments, and recommend improvements to enhance system reliability.
  • •Contribute to automation of root cause analysis and incident response tools to improve response time and operational efficiency.
  • •Drive continuous improvement by proactively identifying issues and risks, leveraging observability platforms to monitor performance and anomalies.

Key Requirements

  • •Degree or honours (12+3 or equivalent).
  • •2+ years of experience in Information Technology.
  • •Knowledge/Skills: Integration product support experience in TIBCO, SOLACE, WebSphere MQ.
  • •Expertise in microservices, event-driven solutions, API Gateway products (e.g., APIGEE, KONG), cloud integration (IPaaS like SnapLogic), and data streaming platforms like Kafka and Solace.
  • •Hands-on experience with observability platforms like Splunk, Dynatrace, Zabbix, AppDynamics, Datadog, and cloud platforms such as AWS and Azure.
Experience:2+ yearsIT OperationsMiddlewareIntegrationCloudObservability
Education:Bachelor's
Tech Stack:TIBCOSOLACEWebSphere MQMicroservicesAPIGEEKONGSnapLogicKafkaSolaceSplunkDynatraceZabbixAppDynamicsDatadogAWSAzure

Company Brief

Emirates Group
The Emirates Group operates Emirates airline and related aviation services, providing passenger and cargo air transport, ground handling, and travel services worldwide with a large global network and integrated aviation operations.
Industry: Aviation
Company Size: Enterprise (1,001+ employees)
Revenue: USD 1B+
Growth: Established Company
Funding: Government Funded
Headquarters: Dubai, United Arab Emirates
Founded: 1985
WebsiteLinkedIn