Service Consultant

CarMax
Louisville
Workplace: OnsiteFull timeUSD 13.23 - 18.57 hourlyFunction: Customer Support (Service Desk)Skills: ["Communication","Customer service","Active listening","Collaboration","Attention to detail"]

Serve as the customer’s trusted link to CarMax technicians, guiding service and repair before, during, and after visits. Welcome customers with professionalism, document concerns accurately to create repair orders, and provide timely vehicle status updates. Explain recommended repairs and service details, review completed work for accuracy, prepare invoices, and manage service payments. Coordinate workflow in a fast-paced environment while following CarMax EH&S standards.

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CarMax
CarMax
1 day ago

Service Consultant

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Source: Company careers pageValidated by: Fursa AI
Last checked: 5 hours agoStatus: Live

Job Summary

Serve as the customer’s trusted link to CarMax technicians, guiding service and repair before, during, and after visits. Welcome customers with professionalism, document concerns accurately to create repair orders, and provide timely vehicle status updates. Explain recommended repairs and service details, review completed work for accuracy, prepare invoices, and manage service payments. Coordinate workflow in a fast-paced environment while following CarMax EH&S standards.
Location: Louisville
Workplace: Onsite
Employment Type: Full time
Job Function: Customer Support (Service Desk)

Key Responsibilities

  • •Welcome and engage customers to ensure a positive service experience from start to finish.
  • •Accurately document customer concerns, create repair orders, and provide timely vehicle status updates.
  • •Consult customers on recommended repairs and clearly explain service details.
  • •Review completed work for accuracy and prepare invoices for billing.
  • •Process service payments, manage cash transactions, and coordinate workflow efficiently while following EH&S requirements.

Pay and Benefits

Salary: USD 13.23 - 18.57 hourly
Perks:Paid LeavePaid Holidays

Key Requirements

  • •Strong interpersonal and communication skills to deliver outstanding customer service.
  • •Proficiency in telephone etiquette and active listening.
  • •Ability to interpret and record data accurately using intermediate computer skills.
  • •Comfort collaborating across departments in a fast-paced environment.
  • •Flexibility to work varied shifts, including nights, weekends, and holidays.
Skills:CommunicationCustomer serviceActive listeningCollaborationAttention to detail

Company Brief

CarMax
Operates the largest used-car retail chain in the United States, selling and financing pre-owned vehicles through a no-haggle customer experience. Also offers vehicle buying, appraisal, service, and related automotive solutions.
Industry: Automotive
Company Size: Enterprise (1,001+ employees)
Revenue: USD 1B+
Growth: Public Company
Valuation: Public Company (Market Cap in USD)
Funding: IPO / Publicly Listed
Headquarters: Richmond, United States
Founded: 1993
WebsiteLinkedIn