Mid-Level Help Desk Technician (Tier 1) - all shifts available - Active Top Secret Required
Washington
Workplace: OnsiteFull timeFunction: Field Service, Maintenance & Skilled TradesExperience: 4-5 yearsSkills: ["Communication","Customer service","Teamwork","Problem-solving","Collaboration"]Provide independent Tier 1 IT support for hardware, software, and local network issues to high‑priority government clients. Deliver white‑glove customer service, maintain documentation and knowledge bases, manage Active Directory and Microsoft 365, and resolve workstation problems promptly to minimize downtime for on‑site and remote personnel.
